Snarky Brides

Worst experience ever....VERY LONG

The girls and I went to David's Bridal today to look at Bridesmaids dresses.  Here are a few highlights - there are seriously too many horrible things to even be able to share them all.  Keep in mind I was very pleasant and happy to be looking for these dresses, but after endless attitude and rudeness, the old me came out Philly style and I had enough.

1.  We waited for 30 minutes after our appt time for them to "clean" the dressing rooms.  When we finally got back there, the rooms were full of old dresses, bras and spanks.  If by cleaning she meant trashing the place, then they did a good job.

2.  Our "helper" asked what look I was going for, and I said "Teal, vintage and I didn't want anything shiny."  She said "It's called Tafetta, not shiny.  Maybe you just need to not be so picky cuz a lot of our stuff comes in that fabric."  WOW!  Superior customer service right there.

3.  After taking us to the room, she left and never came back.  It had to be another 30 minutes before I finally went over to the dresses myself and started grabbing stuff while the girls picked out what they liked.  I'm not sure if that's how it works, but when I'm asked 1000 questions about what I want it gives me the impression you are going to bring me stuff in said description.

4.  One of my girls wears a size 14.  While we were at the rack for the 5th time, the helper came over to ask what we were doing.  She then grabbed an 18 and when my girl said it was too big, she said "Really? Cuz I think it will fit you just right."  Then she tried it on anyway, it was huge on her and when she said she didn't like it, the helper says "Why, cause you're so short?"  REALLY?????  So I said "No, because it's fahking ugly."

5.  After being left hanging around for about another hour with no sight of her, I told the girls to get dressed because we were leaving.  I went over to the helper who was assisting people who walked in an hour after us (party of 10...yup more money there so just forget all about us) and told her we were leaving.  She pulled me aside and said "I think I know what is going on here.  Your short friend isn't happy with her weight.  It's really hard to find a dress that flatters a heavier girl.  It's YOUR day honey, so just get what you like the best and I'll ring you up.  Some people are just miserable and that isn't your problem."  I absolutely lost my mind on her, saying things I won't repeat because they were really low and really childish.  Ummm that's my best friend who's in my wedding.  Let's not talk trash on her, k?

6.  Saved the BEST FOR LAST.  On the way out the door, I saw a weird pile right outside the glass door.  As I walked out, I see it is puke.  I also see some chick sitting on the curb puking everywhere.  Then I realize why my hand it wet, and turn around to see puke running down the inside of the door.  One of my girls also touched it....not sure how we didn't see it, but it was nasty.

I went back in and asked to use the restroom to wash our hands and explained the puke.  The other extremely helpful a$$hole says "Oh I know.  I just haven't been able to get to it yet."  So I said "REALLY?  Because I think puke on your door is number fahking one priority considering it is getting all over your customers hands.  This place is terrible."

THE END
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Re: Worst experience ever....VERY LONG

  • I just gagged a little.
     What a bitch. And size 14? That is a pretty normal size. I'm glad you stood up for your friend. Are you posting this on your local too?
      I would be calling a manager or the corporate office. How disgusting!

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  • Wow, just wow. And gross. I would be calling whoever is in charge to complain. Also, I really want to know what you said to the helper. Because I would have gone off for sure.
  • That's really unfortunate, and disgusting.

    I'm surprised DB doesn't revoke the licensing from some of their locations.  I got my dress and our BM dresses from DB and had nothing but perfect experiences.  It amazes me how different it can be from location to location (even within MN!)
  • Stick to the mom-and pop shops. they usually are very friendly and a bit cheaper.
    Sorry that happened.
     I heard a lot of terrible reviews for DB. But I also heard many good ones.  The only one near me is about 45 minutes away and I heard a few crazies about that store. I was looking into the local mom n pop store here that had beautiful on budget dresses.
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  • Yea Jas....I am writing a letter to the corporate office.  I have never done that before, but this was such horrible service I just can't let it go.
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  • Oh. My. Gosh.
    Seriously, awful, awful, awful!!!

    I went to DB in Alaska and it was fine, it sucks that your's was so deplorable
  • Wow I'm so sorry you had such a horrible experience!  I agree with PPs that you should definitely post about it on your local as well as possibly contact someone higher in the company.
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  • I am so sorry.  The one out here is awesome.  I just don't get how people are so mean.  I'm a 16, and I would have killed the girl if she pulled an 18 and called me fat.
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  • ::gasp::

    Unbelievable.  PLEASE write a letter to corporate.  That is all around one of the worst stories I have heard.
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  • Oh yes, I'd be writing a very strongly worded letter to corporate about that, and cc it to the store manager.  But being that this is definitely not the only horror story I've heard from DB, I always wonder exactly how much good it does.
  • Jeez, that sucks.  THe puke part is just ridiculous.  DB is insane from location to location.  I went to the "good" one in my area and my experience was just so-so. 

    Earlier that day I went to Macy's, where the manager helped me try on about 10-15 dresses.  She was polite, helpful, energetic--she was just awesome. 

    Then I went to DB. First, I had an appt. for 11, but their power was out (that's how I ended up at Macy's), so I had to come back hours later.   I think they were pissed that I wrote "NO SOLICITING" all over my contact forms, but I heard that they sell your information, so I wanted to make that clear. 

    Then, when they asked my bra size and I said 38DD, one girl gave another one a wide-eyed look.  They weren't necessarily rude, but it made me totally uncomfortable and I actually cried about it (but that was kind of my mom's fault, too).  The dresses they gave me ran the gamut from exactly what I described to exactly what I said I hated, which made me wonder if they actually listened to anything I answered during their initial interrogation.

    Ditto Steph.  Someone from corporate really needs to visit and regulate these stores. 
  • Whoa.. thats just crazy. My David's Bridal experience wasn't exactly stellar, but still not bad- especially compared to that story. And the puke? thats just sick.
  • Holy fuckballs, that's insane. I give you nothing but respect for not getting into a fist fight with anyone there, I would have completely lost it. That's just foul. I've honestly never heard a good review about DB. I've heard some ok ones, but never heard anyone rave about them. I avoid them like the plague. I agree with PP, go to a local mom & pop bridal shop for better customer service, they may not have the larger selection DB has, but I gladly take a smaller selection and a puke free shop of that.

    In the meantime leayn, have some wine ;)

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  • I've been hearing a lot of terrible stories about DB lately.
    A coworkers friend is a size 22 and the dress she wanted had to be special ordered, I guess. They said they wouldn't do it because they were discontinuing that style soon, and they probably couldn't get it in her size. So, as she was leaving, she heard her "helper" making fun of her weight saying that she thought it was funny she thought they could order a dress in such a big size. Rude, rude, rude. So she wrote corporate and they are special ordering the dress for her...

    Makes me not want to ever go there again. They were fine with my group but wow to your story. Ugh.
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  • Take a trip down to MD.  I'll take you to the Bowie DB.  Every experience I have had there has been fantastic (my dress, my BM's dresses, mom's dress, BM dress for me for other weddings.)  Sorry yours was such crap!
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  • Man, it's really crazy how much DB fluctuates from one place to the next. I've been to ours in central Jersey a few times, and we're going to be getting our BM dresses from there, and I've had nothing but nice experiences.
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  • My experience wasn't great, but damn that one would have me fuming mad. Email them DBCares@dbi.com they are working on getting better customer service and monitoring alot of internet talk about them learning how to improve service. I have a friend who works there.

  • Besides the puke, this story was right on par with the two DB's I've been to. I had about 40 family members of other customer's giving their catty remarks on everything I came out in too. 

    The second time I went I was there to buy 4 BM dresses and it was a zoo just like you described and then I had to wait around (trying to get someone's attention) for another hour just to buy. It was the most begrudged buy of my life, I was fuming just like you, even more since I bought from them.
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  • Complain, complain, complain!
     
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  • I'd complain!  The DB's I went to were very nice and helpful.  I'm sorry you had such a puke-tastic experience :(
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  • Just awful - not to mention a freakin' biohazard!!! 
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