for the second time in three months, an order i have placed at a dept store has been messed up. the first time, i placed an order, and the sales person forgot to fax it in. the item sold out. i followed up with a call, "hey, i never got my order." they explained what happened, i asked them to fix it, and they said they couldn't. thanks for your terrible service. now, i placed an order on tuesday night. someone was supposed to call me back for credit card info. it's thursday. i called this morning at 9:30 and asked someone to call me back. no one called by 1:00. i called. on hold for 15 minutes. i hang up and call back. on hold 5 minutes. repeat x 2. i finally get someone on the line, and they also forgot to fax my order in, and the item is gone. they better flerking find this order, or i am going to start getting really upset. i'm not punishing them for the other store's mistake, but i do not appreciate being diddlyfarked on the phone for a half hour.