Wedding Woes

Grr

Remember I ordered flowers for MIL?

They were supposed to arrive on V-Day. I paid extra to have them delivered on V-Day (this is relavent)

I got this email from the company today

Hi,

As you can imagine, our florists are out delivering Valentine's flowers and smiles across the nation. They'll be doing so all day and night and your delivery may have already arrived or is on its way. Because our florists are so busy making deliveries, we may not be able to offer you a delivery confirmation or status update on your gift until later today or possibly tomorrow.

As soon as we hear your delivery's on its way or has arrived, we'll be sure to let you know.

^^What kind of crap is that? I have asked them to cancel the order and send me a full refund. If I want flowers delivered on any random day I'll go buy some for less than half the price and hand deliver them, thank you.
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Re: Grr

  • dharmabunnydharmabunny member
    Ninth Anniversary 500 Love Its 1000 Comments First Answer
    edited December 2011
    FTD?  You wouldn't be the only one with this complaint.
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  • Butter CookieButter Cookie member
    2500 Comments
    edited December 2011
    1800 flowers
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  • Butter CookieButter Cookie member
    2500 Comments
    edited December 2011
    Dear Angry Lady,


    Thank you for contacting us.

    We apologize that you order was not delivered as requested. We have issued you a full credit to your account. The credit should appear on your next billing statement. Also, we have issued you a $20.00 gift certificate towards your next purchase. It should arrive by mail within 4-6 weeks. Again, we apologize for any inconvenience that this has caused.  We hope to continue serving your gifting needs in the future.

    If you have any other questions or concerns, please do not hesitate to contact us at the address listed below.


    Sincerely,

    ^^This was in my email this morning. So at least there's that.
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