Dear Prudie,
I'm a young, female, professional program administrator who works with diverse organizations statewide. I try to keep my demeanor open and friendly, while keeping the relationships with my colleagues professional. I know one shouldn't read too much into email tone, but occasionally if something goes wrong I will get an email from a colleague that is overtly aggressive or accusatory. My question is, how do I politely communicate to my colleagues, especially those that are older, that I don't think their response is appropriate for a professional relationship, and I won't stand to be treated this way?