Wedding Woes


Hey -

Do you know the cost-per-call for your work?  Even better, cost-per-minute or per-second?

e.g., if you spend 20 extra seconds on a call, do you know how much that costs the company? 

I'm writing a short article, and google is not giving me any sample #s for cost-per-call or cost-per-minute in call centers. I mean, I know it can vary a lot, but I just need some kind of ballpark # to use.

You can PM me or email me or FBM me if you want.



Re: **WZ**

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    DG1DG1 member
    5 Love Its Name Dropper First Anniversary First Comment
    edited December 2011

    SWEET!  Thanks!  I was just not googling the right thing.

    Interestingly enough, I did find something at searchcrm, but it wasn't useful.

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