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WWYD--florist (LONG)

I hired a florist for my bouquet, H's bout, bouquet for church (to put on a statue....it's part of the ceremony), two single roses for the mothers, flowers for my cake and flower petals for all the tables.

The bouquet for church was definitely a disappointment, but nothing worth fighting over. I was also disappointed in the amount of petals on the tables. I paid $200 for the petals so the tables would be "loaded" (florist's words) with petals. She said it was about 2-3 roses for 18 tables. (I actually had 15 tables so it should have been closer to 2.5-3.5 roses per table.) There was barely a sprinkling on the tables.

But the major problem was the cake. This is the photo I sent along with the text of my e-mail:
https://mail.google.com/mail/?ui=2&ik=e92a6a1e3a&view=att&th=123e85c202c14629&attid=0.1&disp=thd&realattid=f_fzygqj5x0&zw

"Also, I'm thinking about having flowers for my cake. I'm attaching a
picture of what I have in mind. I really liked how the flowers
completely fill the space between the tiers and look like part of the
cake. (I hate when you can see space between--or worse, the pillars!) What do you think? What would my options be for flowers in purple or
dark pink?"

We also had a phone conversation where I reiterated this and the florist stated she knew exactly what I meant. We also talked about types of flowers and I said to do whatever she thought would look best but no roses.

This was my cake day of:



Um, what?? Did Michael J. Fox bring this cake back to the future? It looks NOTHING like the photo at all! It's hideous! There was no attempt to fill in the tiers at all and are those roses??? I remember being shocked at how it looked when I walked in, but I just pushed it from my mind. In retrospect, I should have asked the caterer to remove the tiers and just stack it but I didn't think of it day of.

I paid $75 for the cake flowers and honestly I don't think I received what I paid for. Would you ask for the money back? How would you word it?

Re: WWYD--florist (LONG)

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    edited December 2011
    In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_washington-seattle_wwyd-florist-long?plckFindPostKey=Cat:Local Wedding BoardsForum:104Discussion:fe6375c5-25ed-4586-8c63-153fffe8da43Post:655d50d1-505a-4c7f-befb-994b23837ddb">WWYD--florist (LONG)</a>:
    [QUOTE] Um, what?? Did Michael J. Fox bring this cake back to the future?Posted by melissa82[/QUOTE]

    LMAO, I'm sorry, but that was too funny! <img src="http://cdn.cl9.vanillaforums.com/downloaded/ver1.0/content/scripts/tinymce/plugins/emotions/images/smiley-laughing.gif" border="0" alt="Laughing" title="Laughing" /> 

    Yes, that is a big disappointment considering what you communicated with her about your vision.  Do you have emails with her replies that you can quote and refer to?  If so, then I would put together an outline of what your day-of flowers deviated from what was agreed upon.  Normally, I would say to start out with saying the flowers were beautiful, etc, but florists are a different kind of animal.  I wouldstart by stating the bouquet for the church was a disappiontment for the price you paid but that you were going to look past that until you saw Xx, Xx, etc.  

    GL & I'm sorry it turned out nothing like you thought it would.  Keep us posted! 
    image
    Family fall photo session with Ashley Hoyle Photography
    Married 7/10/10
    Wedding Planning Bio - Updated 6/13/2010
    Anniversary
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    melissa82melissa82 member
    5 Love Its First Comment
    edited December 2011
    I have the e-mails where I sent here this photo, and then the e-mail with my text above and and then her replies with the price and flower suggestions.

    I agree, I would have probably just let the other stuff go if the cake wasn't so bad. I think I'm going to wait for a better pic of the tables to see how many petals were really on there and say that is was definitely not worth $200 and then ask for the cake $$ back? I think that is reasonable? I have never asked for a refund for a service before so I feel bad/weird, but I honestly hated the cake as a result and hate that I will likely have photos of it in my album.
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    edited December 2011
    I would definitely ask for the cake flower money back.  Maybe partial refund on the petals for the tables, depending on how the pics look.  Think of it this way - in 15-20 years you can just tell the kids that because the 80's styles were coming back that you got a retro looking cake! Wink
    image
    Family fall photo session with Ashley Hoyle Photography
    Married 7/10/10
    Wedding Planning Bio - Updated 6/13/2010
    Anniversary
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    edited December 2011
    So sorry to hear that.  If it makes you feel better my cake flowers were $150 and it didn't look as pretty as yours.
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    edited December 2011
    I think Tygirl's advice was spot on (surprise!). Wow, I'm sorry...how completely MORE opposite of what you asked for could she have gone? That kind of pisses me off on your behalf. (Want me to call? I'm feeling bitchy today. *Evil face*)

    Damn, why does TK have the WORST emoticons?! Every other board has had ten times better ones for several years now!
    Daisypath Vacation tickers
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    jennlinjennlin member
    First Anniversary First Comment
    edited December 2011
    i can't see your inspiration pic so i don't know how off-base it is :(
    ♥ bfp2 02/15/2012 ♥ edd 10/23/2013 ♥
    ♥ bfp1 06/14/2011 ♥ edd 02/22/2012 ♥
    ♥ baby jennlin born on 02/15/2012 ♥

    image
    who says you can only wear your wedding dress once?

    honeymoon biomarried bioplanning bio
    jumped ship to the new and improved nest. back to TB for baby boards.
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    melissa82melissa82 member
    5 Love Its First Comment
    edited December 2011
    Oh really Jenn? Did you try to right click on it and select "View this image" or something similar (I'm on a Mac). Sometimes I have to do that on the nest.
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    edited December 2011

    i can't see the pic either, it ried... but eithe rway, if you were trying to fill those tiers, you definitely didn't get what you paid for. I would ask for all of your money back for the cake and the flowers.

    BabyFruit Ticker BabyFetus Ticker we're having twins!
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    melissa82melissa82 member
    5 Love Its First Comment
    edited December 2011
    Hopefully this link works for those who can't see:

    http://harmoniouspalette.com/AldaFlower-07and08/PeonyTowerCake.jpg


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    jennlinjennlin member
    First Anniversary First Comment
    edited December 2011
    WOW. that is completely different than what you had asked for...i would be livid!! (but would try my best to remain calm and pretend nothing happened!) i would definitely definitely ask for your money back. that is unacceptable....especially if you have the exact email with the pictures still attached. wow. i'm sorry :(
    ♥ bfp2 02/15/2012 ♥ edd 10/23/2013 ♥
    ♥ bfp1 06/14/2011 ♥ edd 02/22/2012 ♥
    ♥ baby jennlin born on 02/15/2012 ♥

    image
    who says you can only wear your wedding dress once?

    honeymoon biomarried bioplanning bio
    jumped ship to the new and improved nest. back to TB for baby boards.
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    jennuinnejennuinne member
    First Anniversary First Comment
    edited December 2011
    That sucks.  I'm not good w/ confrontation, but if you (or FI or mom or someone) is, I would definitely complain and request at least money back for the cake.  That IS NOT what you asked for.
    BabyFruit Ticker
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    edited December 2011
    Wow. I am sorry too. That is almost opposite of what you asked for. Yes, I would ask for a refund for the cake for sure. It is in there best intrest for you to have a good experience or atleast be able to say she rectified the situation. I would also resend her the email and the cake picture to compare and ask her waht she thought. WTF! I'm sorry.
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    edited December 2011
    I would totally ask for money back!  You vision was so far off from what you actually get.  I would flip if I saw that on my wedding too.  But besides the flowers, the cake looks pretty and so do you!

    This is like going to Captial Grill and they gave you McDonald meat pad...

    My true question is who is this florist,,,
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    edited December 2011
    That is RIDICULOUS! You better get that money back. What is this person BLIND!? I'm so sorry you had to see that on your wedding day when you were imagining something completely different.

    Good luck and keep us posted!
    Steph and Brad 10-1-10

    "Be yourself, everyone else is already taken".
    See my bio!
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    edited December 2011
    Retro - Melissa got married back in NJ.  No need to worry about ending up with the same person. Smile
    image
    Family fall photo session with Ashley Hoyle Photography
    Married 7/10/10
    Wedding Planning Bio - Updated 6/13/2010
    Anniversary
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    edited December 2011
    I would definately ask for $ back. That was not even close to your vision. You worded it very clearly. And included a photo to eliminate any guesswork. There was no mis-communication.

    The fact that the florist decided to do her own thing is inexcusable in my book. You paid for something and didn't get it. I'd absolutely want my $ back!
    debi & jason 05.01.2010

    My Visions Planning Bio

    Photobucket

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