I found Busy Brides on theknot.com of course and was really excited to start planning my wedding. I spoke with the owner through an email and she seemed very professional and upbeat, and I loved that. We spoke on the phone once so she could get a feel of what I wanted and told me she would email me some links to some venues and if I decided to have my wedding in the area that she is close to then we can take it from there. I reside in Tennessee but would like to have my wedding on a beach in Florida so I already have a great challenge so you can imagine how freaked out I am. Well five days after our intial converastion on the phone, I never got the email or a call. So I decided to call her to make sure everything was okay. She didn't call me back, but she she did email me. Told me she had been very busy with events and other consulatations, etc but that she would call me the next day. I never got the call. I decided to wait a few days to give her time, and after about four days I decided to email her to tell her how I felt. Basically telling her that her not contacting me when she say she will is not a good look and if I need to find another coordinator to let me know. She replied with an apology and advised me it wouldn't happen again and I had every right to feel that way. So we agreed on another time for her to call me. Feeling optimistic about the situation, I was estatic and felt like I would truly start this magic road. And...I never got the call. I'm very disappointed and felt like I needed to share this with some people. After posting this message I got a call from her saying she had a family emergency and that is why she didn't get to call. I understand that completely but I still have a sour taste in my mouth. I feel kind of bad but I've already found someone else.