Free alteration not so free

fabshelly

I bought my dress at David's Bridal and at the time of purchase, the manager said that my purchase included one free alteration.

Fast-forward to yesterday, I bring my dress in, get measured, and am told I have to pay for it.  Hold the phone!  What about the free alteration?

I didn't get it in writing, so it didn't happen.  I can swear up and down, give names and dates, and they absolutely deny that they promised me a free alteration.  My fiance was with me and he heard it as well. 

I'm not hearing things, I'm not imagining things and I'm not lying.  They said they'll "partner with customer service" and get back to me at 4:30 today.  In other words, I'm screwed.

1. Get everything in writing
2. Avoid David's Bridal like the plague.  They WILL lie to you and try to rip  you off.
3. See number 2.

Shelly

fabshelly

Maria, I think, was the manager I spoke to, and no, I just need one.  I lost some weight, and of course, it's all in my bust.

Heffalump

I'm sorry this happened to you, but I'm pretty sure that points #1 and 2 are common sense and common knowledge.

hmonkey

maria?  yeah i know her.

mrsconn23

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/special-topic-wedding-boards_wedding-woes_alteration-not?plckFindPostKey=Cat:Special%20Topic%20Wedding%20BoardsForum:47Discussion:a8f4ead0-fcd6-4490-954a-69b7c5879b67Post:a5fd5c33-213d-4831-98a0-8e2f2fa69b96">Re: Free alteration not so free</a>:
[QUOTE]maria?  yeah i know her.
Posted by hmonkey[/QUOTE]

She lives in your neighborhood, right?

alyssalowe

I got my dress at davids but took it elsewhere for alterations. Davids had different store classifications on which they do alterations pricing. I called four Davids within 1 hour of me and the prices of alterations ranged from 350-600. Ef that. I went to a local seamstress and it will be done for a little over 200. Davids is so shady Im sure if you had it in writing they would find a way to void it.