I have an undying hatred of websites where the 'contact us' button

GBCK

doesn't give an easy way to e-mail.

(L'oreal, I'm looking at you.  the 800 # put me on hold and I HATE 1-calling and 2-being on hold.  The 'contact us' button gives me some idiotic 'virtual assistant'  I don't want no virutal assistance.  I want to say 'hey, look, be aware your bottles explode before you blind someone'  I had to say 'no, this wasn't the answer I was looking for' a gazillion (okay, 3) times before it took me to a 'submit an e-mail' type page.  really, can't that be option 1?)

*Barbie*

i like calling because it gives me someone to yell at. (and yes, i realize that it's not their fault)

i hate when only an e-mail optioni s given.

nicoleg1982

Ditto Barbie.

mrsconn23

As someone who is on the other end of customer service e-mails and sometimes phone calls, I do prefer responding via e-mail vs. having someone yell at me over the phone. 

I can roll my eyes and mutter under my breath as I'm responding.  Can't do that with someone on the phone. 

Well, I can roll my eyes.  But name calling is a no-no. 

GBCK

I was the CSR MASTER of being polite in a passive-agressive way to people who were difficult.

That job made me a less pleasant human being.  And it contributes to why I HATE hate hate hate HATE calling places.

*Barbie*

any time there is an issue with a contractor/service provider/etc. I'm always the one who has to make the call - it annoys me, but I'm good at it. (I also do this regularly as part of my job, so I'm used to it.)

DK has said that he appreciates that I hold people to a higher set of standards and don't feel bad about letting them know when they fail.

mrsconn23

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/special-topic-wedding-boards_wedding-woes_undying-hatred-of-websites-contact-button?plckFindPostKey=Cat:Special%20Topic%20Wedding%20BoardsForum:47Discussion:ea457a2c-cbf6-4d16-90c5-1ed983228522Post:2cfc0c77-62ab-4f62-9486-142a5281e9f4">Re: I have an undying hatred of websites where the 'contact us' button</a>:
[QUOTE]any time there is an issue with a contractor/service provider/etc. I'm always the one who has to make the call - it annoys me, but I'm good at it. (I also do this regularly as part of my job, so I'm used to it.) DK has said that he appreciates that I hold people to a higher set of standards and don't feel bad about letting them know when they fail.
Posted by *Barbie*[/QUOTE]

I'm the one who makes those calls as well for the same reasons. 

GBCK

I'll do it when it comes down to it and I get good and pissy.
But it's smrter for people to deal w/ the Mr. first; he's nicer.

MiddlesexFells

I hate a.) when the virtual assistant doesn't give you an actual email address you can just c&p into your own email client so that you can use whatever subject line you want; and b.) when they give you some ungodly-small number of characters to describe the situation. Really, it takes me 240 characters to say, "Hi, I love your product, but ..." and then I have to leave out vwls&spcs&whtnt.

My mom is an inveterate caller to 800 numbers. She called Rubbermaid to complain about a wastebasket once and they sent her a coupon for any wastebasket she wanted. When she discarded the bad one, she realized it was a different brand!