Haaalp! Who is our vacuum expert?

LaRositaMonita

Our carpets were in desperate need of vacuuming today, and when I busted out the Dyson I found that the beater bar at the bottom wasn't rotating and thus my beloved DC25 Animal was useless!  Our vacuum is definitely covered under warranty and we have all the necessary paperwork, but sine it's a Sunday Dyson's customer service line was closed when we called.  I know that someone here has lots of vacuum experience...is there anything we can do on short notice before calling tomorrow?  I am very grumpy about the excess dog hair I know have to deal with on my lovely floors and area rugs :P

paprika28

Hi!

On your vacuum, there's a reset button. Try hitting that. If you have dog/human hair wrapped around the beater bar, you'll need to clean that first, then hit the reset button. Once you drop the vacuum back in to the vacuuming position, it should start again.

Dysons & hoovers both have a cool feature that prevents the motor from burning out. If the beater bar can't turn x times per minute, it'll trigger a 'shut down' mode for the bar until you clean it and reset it. If that doesn't work, let me know.

LaRositaMonita

HUZZAH!   All hail the mighty Dyson!  I thought I remembered there being a simple solution like that, but our manual went MIA and we couldn't find the solution on the Dyson website either.

Love,

Girl Who Felt Stupid Five Minutes Ago Pushing the Huge Button Next to the Power Button that Had a Big Picture of a Beater Bar On It

Bride_to_be_2011

LRM dont feel bad, I would NEVER have see the button either... I am not sure I will even see it now if I go look. lol

paprika28

Lol. Don't worry about it. The older ones and the hoovers have an old school tiny reset button on them. Most people don't know about the reset or why it's there. Just make sure you clean the beater bar!