I recently purchased a dress from this company for my cousins wedding. The dress was 182 dollars. I called to give my measurements and pay for the dress on July 7, 2009. They charged my account right away for the dress but waited to put the order in until the other bridesmaids had paid. I asked why they wouldn't just wait to charge it and they said," it's our policy". - Whatever.On July 20, 2009 My cousin contacted me to tell me the dress was not being ordered b/c two of the bridesmaids did not pay in time. I contacted the company, (spoke to Saundra) to get my money reinbursed and she stated that they could not reinburse me the full amount because of the $50.00 cancellation fee. ( for a dress that was not even purchased?)I explained to her that I was not informed of a $50.00 cancellation fee, I never agreed to one, nor did I sign any type of documentation stating that I knew of one. She then stated to me," It's not my responsibility to baby sit a bridesmaid"- LOLOL Can you believe it? I was the responsible party contacting to get reinbursed, she would have STOLE my money if I didn't call back to get my money. She also did not have any of my documentation, she accuately asked me how much the dress was! Then she wanted my CC number again to reinburse me, and I said, "no, send me a check" She agreed and called me two weeks later stating that she is not aloud to write me a check b/c it's against policy! WTHell! This women, and cincinnati bride in general can take the word" policy" and write their own definition! RIDICULOUS! So not only is this Saundra lady, rude, uneducated and unprofessional- she's a thief! Buyers beware!!!! Cincinnati Bride has a reputation of stealing- Google them and you will find out! DO NOT USE THIS VENDOR- You will get horrible service!