Do not shop at this store!! avoid the headaches and being sick to your stomach. I went here and the person was very nice we didn't find a dress we liked there for my bridesmaids but decided to order it through them from a catalog. It ended up being 268 per person. The lady there said that she would make sure they had the dresses in their sized and order them or we could get a full refund or find another dress and use the 268 as a buying credit. The girls knew this and we wanted the dress so we ordered and paid in full because they told us that because it was a special order we would need to pay in full (which i never heard of at any other store) So Tuesday comes around and we received no call and were told that because I had a third person that was not able to purchase it that they would wait till they got all payments in which she was not ready so we waited. Fine, that's understandable. Friday comes and we finally receive a call stating that they were incorrect and that they have no dresses in stock from the designer nor does the designer. so we asked for the refund so we could purchase it later or find another dress. she said ok and told her she would talk to the manager and see what we could do and get the refund because she only had the authority to do so. ok. Got a call back an hour later stating they found four dresses that were size 8s but would give free alterations. This would not work my girls are all a size 0 and a dress cant be altered to so that much smaller and still look like the same dress. especially of how the dress is. It had a full rhinestone top and full rhinestone back strap. We told them again that we would prefer the refund and was told it would be no problem but to call on Tuesday and speak with the manager. We called her on Wednesday where the manager told us that there will be no refund given and we will only be able to use the credit due to the fact that it is in her policy which is no where on the paper that we signed. And no matter what her employee said that that is not her policy. We continued to say that because she not able to get us the dresses in the sizes that it is a void contract and this does not apply. She became very rude and told me that we could only have the credit and now it seems to her that we just don't want the dress and it will charge us a $50 cancellation fee. I told her because you did not order any dresses there should be no fee because you were not able to fulfill the contract by not getting the dresses in the sizes needed. I told her that we will begin disputing the card charge and she said and i quote, "go ahead, I have your signatures it will not work." I had told my maid of honor to call and tried to get the refund also but the owner was rude and belligerent and said only that she would provide a credit for us to purchase another dress. The owner told her 5 mins into the conversation that she had customers and would call her back. NO CALL BACK My maid of honor called again 2 hours later. no answer. Called again on another phone 2 secs later they picked up. they continued to say the same things over and then my maid of honor said that she would dispute the charges and will be willing to go to small claims court over this because she was in the wrong and is not practicing fair business. The owner replied stating " we will be happy to see you there" . I am sorry for anyone who does business here and now what should have been a pleasant experience turned into my bridal nightmare.Please don't shop here they do not deserve to be open.
UPDATE: The owner finally gave the girls a refund after my bridesmaids mother told her she would take her to court and call up the news and i had to delete my reviews before she would refund them. She had to know what she was doing was not legal though.