Florida-South Florida

Jacaranda Country Club

I don't mean to offend anyone with this post but I just want to let other brides know about my experience today. We went last week to meet with Mike and tour the venue which went very well. He was very personable and accommodating. We put a hold on the date that we wanted and made an appointment to go back today with my parents. Well........Mike wasn't there and we met with Darlene who was less than Darling. She gruffly showed us around, when I asked about something being somewhere else she said well usually we do it this way, and told us that she couldn't bring us outside to show us the ceremony/gazebo area-that when we drove by to leave we would pass it and can see it then. OKAY.....so we sat down to price things out and to see if she could do any better since we are funding it ourselves and wanted to be married there.....please keep in mind we were not asking for much-maybe just a drop in the ceremony price by a hundred or if we gave something back to give us a little more credit ie 2.25 back per person instead of 2. She not only quoted our credits if we gave something back lower than Mike but completely drove us out. She told us flat out that JCC isn't for everyone and that maybe we should look at other places. I told her that she was single handedly crushing my dreams of being married there soley on what she was saying to me compared to what other people have said to us (we saw about 40 venues). She then told us well she can't help us any further so we asked her to keep the hold on until we could come back to talk to Mike(he was off until Tuesday). She said she would put the hold for only one more day and tell Mike to call us. EVERYTHING was an issue. BTW we are getting married on a Sunday so it isn't the popular Saturday night. We left, I was in tears and shock and the place immediately went to the bottom of my list. I expressed this to my fi and parents and my fi (who never ever gets mad-he's very mellow and jokes a lot) said that the only reason why he didn't get up and walk out was because he knew how much I loved the place. I am shocked and disappointed in JCC but am glad it happened because it lead us to our one as we went back to a few of our other "contendors" and booked our venue-BTW this place dropped the ceremony price $300.00 and allowed us in the room that requires a min of 100 with a guarantee of 75 since our Wedding is on a Sunday. They didn't move mountains-they just showed us that they are willing to work with us. SOOOO...I guess our ending is bittersweet :-)
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Re: Jacaranda Country Club

  • muneccamunecca member
    Fourth Anniversary 100 Comments
    edited December 2011
    where did you end up booking?
  • edited December 2011
    I don't want to offend anyone either... But I got a bad vibe from Darlene, also. Like you, I had asked about moving the location of some things and she really didn't seem interested in that because, as you said, "they always put it there." I had also asked about having sparklers at the end of the ceremony when we walk back up the aisle, and her response was something like "sure, we'll allow it, but your dress might catch fire." What?! Granted, I suppose my dress COULD catch fire, but lots of other people have sparklers at the end of the ceremony and their dresses haven't gone up in flames. LOL, every other person that I mentioned sparklers to responded with "that will be beautiful." Anyway, I thought we would have booked JCC, based on pictures online and price. I'm happy that we didn't have the best experience because that made us keep looking and book Hillcrest- which I absolutely love!

    Glad to hear you found a venue that you love, that's willing to work within your budget!
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  • twinkle82576twinkle82576 member
    2500 Comments
    edited December 2011
    Sorry to hear about your experience. Where did you end up booking?
  • jwagne12jwagne12 member
    First Comment
    edited December 2011
    Sorry about your experience. I am actually getting married there next week and I didn't have any of those problems, actually Darlene has been nothing but great with everything considering I live in another state.
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  • edited December 2011
    Jwagne-I am so glad that you haven't had any problems-The site is beautiful and I am sure you wedding will be wonderful.
    I booked 3/4/2012 at Boca Dunes Golf and Country Club and my fi and I are in love! They worked with us and were so wonderful that I cried throughout the meeting(half from stress relief as well hehe) I can't wait!
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  • edited December 2011

    I have an appointment this saturday to come look at JCC and now I am going to come prepared with some tougher skin. I can't believe they treated you like that! I, too am really counting on the place to be great and work with me on certain items. I'm sorry she treated you like that... if she tries to pull anything with us I'll be sure and mention that she has been getting horrible reviews online and better shape up! I hope your 2nd choice venue turns out amazing, as I'm sure it will! I'll be sure to post how they treated us this weekend.

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  • sadou02sadou02 member
    1000 Comments
    edited December 2011
    I got the same vibe when I went there. Though the venue was beautiful Darlene's attitude also put them at the bottom of the list.
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  • edited December 2011
    I'm sorry you had a bad time at Jacaranda.  We dealt with Darlene and she was always very nice and accomodating with us.  We had absolutely no problems with planning or the wedding itself.  They are a stickler on their prices.  We removed some things from the package to get a better price.  They moved tables out of the cocktail space for us and changed where they usually set up the cold buffet.  I wonder why she gave you such a hard time?  Glad you found something you liked!  It's really important to be able to work with your venue.
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