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Heads up Mississippi Dunes Brides - Long

Brides getting married at Mississippi Dunes,

I just had my wedding with them last Sunday, and had some major problems.  Below is the email I sent to their GM - I have not heard back yet.  Hopefully, this email will tell the whole story, if you have any questions feel free to ask me.  I don't want what happened at my wedding to happen to anyone else.
  I hope this helps!

I had some concerns that I wanted to bring to your attention.  I forwarded one of Susan's emails to you.  During our detailing, Susan said she would conduct our rehearsal the day of the wedding.  She also said she would cue our bridal party and the DJ during the ceremony & grand entrance to make sure all went smoothly.  When she called me to say she was leaving, she said someone would take her place in these tasks and not to worry about a thing.  My biggest mistake in the entire planning process was taking her word on this.  Our ceremony had a big gap in it because one of our bridal party sets didn't know to go.  I ended up directing everyone, and it really took away the enjoyment of the moment for me.  If I had known that you were no longer going to cover these tasks, I would have planned ahead.  By the time our grand entrance rolled around, I was able to ask a cousin of mine not in the wedding to cue us in.  She would have been happy to help with our rehearsal and ceremony had we known we were no longer going to be provided a planner.

I was also very disappointed that no one was directing guests down to our ceremony area, which both Chris and Susan promised us there would be, and that they would have a golf cart running for the elderly.  Susan said we would do pictures until 3:30, then she would "tuck us away" inside, so the guests wouldn't see us until the ceremony.  At that time, we were supposed to run through a short rehearsal, and I would finish setting up any last things in the room.  Instead, guests started coming in, taking their seating cards, finding their tables, and hugging me hello in the middle of the rehearsal I was trying to conduct.  It wasn't their fault, and I was put in a position where I had to ask them to leave and go down to the ceremony area, which I could tell made a few of them worry they'd done something wrong.  Again, if you guys didn't promise this, I would have put somebody on it. You really left us hanging in a big way.

If Susan is actually gone and didn't just take off 4th of July weekend, I would strongly suggest having someone who is actually going to be at your future weddings call and go over the details with your brides, because the wording of this email suggests it was sent to multiple brides:

"For those doing ceremonies, I am your wedding coordinator.  I do your rehearsal with you and the day of.  I am with you from beginning to end in the process of planning."  ~Susan

We ordered Jack Daniels Chicken, and we got chicken with some sort of cream of mushroom sauce on it.  I didn't hear any complaints about it, but I printed up menu cards telling guests it would be Jack Daniels Chicken.  My in-laws are the ones who came to the tasting and really liked the Jack Daniels.  They wanted to know what the point of having them come all the way out to Cottage Grove for a tasting was if you weren't even going to serve what they picked.

Lastly, I had some confusion with the open bar.  Chris told me he would send a bill for the bar after it was rang up.  Susan insisted I pay before hand and settle up later - which was fine, but conflicting.  Either way, the point of the open bar was so that my guests wouldn't have to open their wallets at the event I invited them to.  My husband and I both were extremely disappointed that the bar tender put out a tip jar.  This is the part that is most disappointing for my husband.  He was willing to give him cash at the end of the night for a job well done on top of the 18% gratuity we were already paying on the bar tab - we just didn't want our guests to have to pay for anything. 

I apologize for the long email.  I tried to call first, but was continually directed to Susan's voice mail even when I pushed 3 for you.
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Re: Heads up Mississippi Dunes Brides - Long

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    jcamm11jcamm11 member
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    edited December 2011
    On a positive note, it is an absolutely gorgeous space!  Here are a few of the photos from last weekend:



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    edited December 2011
    Wow. I have to say there was something about Susan that made me a little uneasy. I haven't heard anything about her leaving....so she didn't tell you whether she was leaving for good or just taking vacation? When did you find out that she wouldn't be there?

    If I see any tip jars out at the wedding, I'm having some words with the bartender. That is not cool.
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    jcamm11jcamm11 member
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    edited December 2011
    In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_minnesota-minneapolis-st-paul_heads-up-mississippi-dunes-brides-long?plckFindPostKey=Cat:Local%20Wedding%20BoardsForum:81Discussion:4d82722d-ff90-4d79-9832-06e06b4d971ePost:8132820e-72de-4066-9462-461a0b08a1c4">Re: Heads up Mississippi Dunes Brides - Long</a>:
    [QUOTE]Wow. I have to say there was something about Susan that made me a little uneasy. I haven't heard anything about her leaving....so she didn't tell you whether she was leaving for good or just taking vacation? When did you find out that she wouldn't be there? If I see any tip jars out at the wedding, I'm having some words with the bartender. That is not cool.
    Posted by emilykathleen511[/QUOTE]

    She called I want to say Monday before my wedding and told me she would be leaving Mississippi Dunes and was calling all of her brides to let them know.  She said the position was never meant to be permanent, she was just supposed to come in and improve the place, then "move on to bigger and better things."  She said whoever was taking her place would call me to confirm everything.  I never heard from anyone, so I called the Friday before my wedding and she answered the phone.  She is still on the website and voicemail as of today, so I am beginning to wonder if I was lied to about her leaving which would be shady as hell, but it is the only thing that makes sense.  The story about her position never having intended to be a permanent one doesn't mesh with all of our previous dealings...

    <em><span style="font-family:Verdana;color:#000000;font-size:10pt;"><div>Good morning Jan,</div> <div> </div> <div>I am thrilled to say that I have been recruited from another golf venue where I specialized in weddings.  I work with approx 70 some couples a year.  This is my third golf course in my career and I am working with a great GM named Bill Folkes the third time. </div> <div> </div> <div>All of your pricing will be honored and when I get back in town on Monday, we can discuss all of this.  I am currently in Austin Texas with my new husband (as of Valentines) while our banquet ballroom is being painted.  As I have been contacting people, there are exciting things in store.  For those doing ceremonies, I am your wedding coordinator.  I do your rehearsal with you and the day of.  I am with you from beginning to end in the process of planning.  In the room, we are doing new paint, chairs, fireplace, dance-floor, ceiling drapery with lights, lighting outside on patio, sprayed ceilings, window panels and mirrors.  What I like to tell my clients, you are getting way more then you ever imagined.  This has been my mission since coming on board.  </div> <div> </div> <div>Can you tell me what you know your agreement to be?  Ceremony pricing?  Room Rental? F&B Minimum? and anything else you care to share?  Is your tasting completed?  Once I know all this I can compare it to the file started on you, and get you in on the tasting in March if we need to.</div> <div> </div> <div>Thank you so much and I am looking forward to meeting you both.</div> <div> </div> <div>Susan Farrell</div> <div>Director of Sales and Event Coordinator/Manager</div> <div><a href="mailto:sfarrell@mississippidunes.com" target="_blank">sfarrell@mississippidunes.com</a></div></span></em>
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    edited December 2011
    Yeah, she definitely never implied to me that this was a temporary thing for her. Also, I am also having my ceremony there in September and she promised me as well that she would be my coordinator. I'm annoyed at the whole situation at the moment. Hopefully, your day was still amazing! At least you ended up married!
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    edited December 2011
    Keep me updated if you hear back from the GM or whatever else you hear. Thanks for the head's up; I appreciate it.
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    Cackle6Cackle6 member
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    edited December 2011
    Well no wonder I haven't been able to get any emails back - I was interested in doing our ceremony there but wasn't sure if they do just ceremonies. 

    I'm sorry that you had to go through all that on your wedding day. I would have wanted to be refunded at least some of the cost, especially for the food mix up. I hope they make things right for you.

    For anyone who is just having there ceremony there, would you mind telling me how much it is, since I can't seem to get a response? Although this makes me kinda hesitant to even consider this venue, it's just too close to my reception site for me to rule out. Plus I'll have a DOC so I won't use their onsite person anyway.
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    jcamm11jcamm11 member
    First Comment
    edited December 2011
    In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_minnesota-minneapolis-st-paul_heads-up-mississippi-dunes-brides-long?plckFindPostKey=Cat:Local%20Wedding%20BoardsForum:81Discussion:4d82722d-ff90-4d79-9832-06e06b4d971ePost:fb101742-5657-4fae-85ab-ee3d831186e6">Re: Heads up Mississippi Dunes Brides - Long</a>:
    [QUOTE]Well no wonder I haven't been able to get any emails back - I was interested in doing our ceremony there but wasn't sure if they do just ceremonies.  I'm sorry that you had to go through all that on your wedding day. I would have wanted to be refunded at least some of the cost, especially for the food mix up. I hope they make things right for you. For anyone who is just having there ceremony there, would you mind telling me how much it is, since I can't seem to get a response? Although this makes me kinda hesitant to even consider this venue, it's just too close to my reception site for me to rule out. Plus I'll have a DOC so I won't use their onsite person anyway.
    Posted by Cackle6[/QUOTE]

    It was $495 for the ceremony when I booked, but I think they may be upping pricing slightly.  It truly is gorgeous, just be aware of big empty promises...  Where is your reception site?
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    jcamm11jcamm11 member
    First Comment
    edited December 2011
    In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_minnesota-minneapolis-st-paul_heads-up-mississippi-dunes-brides-long?plckFindPostKey=Cat:Local%20Wedding%20BoardsForum:81Discussion:4d82722d-ff90-4d79-9832-06e06b4d971ePost:3ffea35c-f8ab-4019-9640-5729e242b259">Re: Heads up Mississippi Dunes Brides - Long</a>:
    [QUOTE]Keep me updated if you hear back from the GM or whatever else you hear. Thanks for the head's up; I appreciate it.
    Posted by emilykathleen511[/QUOTE]

    For sure, Emilykathleen!

    ETA:  And you keep me updated on how things go for you too!  I'm curious to know if Susan is really gone or not now..  If she is, and you end up working with the GM Bill, take it easy on him.  None of this was his doing, and I got the impression he was totally blindsided by how she left things (he was there on my wedding day for a short period of time). 
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    Cackle6Cackle6 member
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    edited December 2011
    Oh that's not too bad actually. With those sort of sites my only issue is that I'm sure brides who also have their reception there take precedence, so it we were to book, I wonder if we'd have to share it with another wedding party, you know? Sigh. The trials and tribulations of finding an outdoor site with a rain back up that doesn't break the bank.

    Our reception venue is the Profile Event Center in Minneapolis. I know we could use them as our back up, but I really don't like the idea of everyone sitting at the banquet tables for our ceremony.
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    jcamm11jcamm11 member
    First Comment
    edited December 2011
    You know Cackle, I don't know if their policies have changed, but when I booked I remember them being very affirmative that they only do one wedding per day, so I have a feeling they do not offer ceremony only.  You could look into a state park assuming that the MN state gov't opens up by your wedding.

    ETA:  They also told me they had issues with brides being upset that they couldn't have their rehearsal the night before their wedding because there was another wedding going on, and you can't even see the ceremony site from the banquet room, so I think they are pretty big sticklers on one ceremony - not saying it isn't worth a try though.
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    edited December 2011
    Wow I can't believe all the errors that were made in this. I'm sorry to hear that things got messed up on your day. I would start demanding a refund on some of the dinner portion for serving the completely wrong menu.
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    edited December 2011
    I just got off the phone with Bill and he did confirm that Susan left for a different position elsewhere. He sounds like he has likely already found her replacement, so that is pretty awesome.
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    jcamm11jcamm11 member
    First Comment
    edited December 2011
    We still have not heard back from Bill regarding any of our issues..  My husband just called and left another message yesterday.

    Glad you were able to get in touch with him.
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    edited December 2011
    That is very concerning to hear all of that. Our wedding is 3 weeks from Friday and we haven't heard anything from them since we got the call from Susan saying she was leaving...which by the way was 2 days after we did our detailing meeting with her....very frustrating.  How do we get in touch with the GM? I'm a little (OK maybe A LOT) worried about running into the same issues as you did, we were going to have Jack Daniels Chicken too :(
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    edited December 2011
    I would keep calling Bill and sending him emails as often as you can. My fiance and I just looked at the venue for our wedding next year in June and tried to book a date through Susan and never heard back with the receipt and after a few irritated emails and phone calls Bill has been great working with us, although all the dates booked up that we were trying to get. I think he had a lot thrown at him when Susan left very sudenly...he had no idea she was leaving and he is trying to fill her shoes and keep the golf course running until the new coordinator starts. Definitely a frustrating experience though.
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    jcamm11jcamm11 member
    First Comment
    edited December 2011
    In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_minnesota-minneapolis-st-paul_heads-up-mississippi-dunes-brides-long?plckFindPostKey=Cat:Local%20Wedding%20BoardsForum:81Discussion:4d82722d-ff90-4d79-9832-06e06b4d971ePost:ba55f4d0-45f1-4ac8-8460-af078c569334">Re: Heads up Mississippi Dunes Brides - Long</a>:
    [QUOTE]I would keep calling Bill and sending him emails as often as you can. My fiance and I just looked at the venue for our wedding next year in June and tried to book a date through Susan and never heard back with the receipt and after a few irritated emails and phone calls Bill has been great working with us, although all the dates booked up that we were trying to get.<strong> I think he had a lot thrown at him when Susan left very sudenly...he had no idea she was leaving and he is trying to fill her shoes and keep the golf course running until the new coordinator starts.</strong> Definitely a frustrating experience though.
    Posted by Kylaz521view04[/QUOTE]

    I had thought this as well, but since it has been 3 weeks since our wedding, and Bill has not made any acknowledgment what-so-ever to our complaints, I tend to believe he is a big coward and really doesn't care at all how bad anyone's wedding turns out.  I found another review on Wedding Channel where he avoided another couple the same way:

    <a href="http://local.weddingchannel.com/Wedding-Vendors/Mississippi-Dunes-Wedding-Reviews?ProfileId=213907" rel='nofollow'>http://local.weddingchannel.com/Wedding-Vendors/Mississippi-Dunes-Wedding-Reviews?ProfileId=213907</a>

    <em><strong>"It was not until after-the-fact that we got extremely upset and frustrated. When we called to tell the GM what happened, we could never get in contact with him. We left multiple messages, left voicemails, and sent emails. He never would call us back! We needed our refund for the appetizers/cocktail hour that did not occur, but he would not call us. It took almost 2 months for us to finally get our refund. When we told the GM of all that had happened, he was defensive and did not want to listen. Once my husband told him, "look, we don't want money, we are just looking for an apology!" he calmed down and reluctantly apologized. We have never been treated so poorly. It was a huge disappointment.</strong></em>"
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    jcamm11jcamm11 member
    First Comment
    edited December 2011
    In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_minnesota-minneapolis-st-paul_heads-up-mississippi-dunes-brides-long?plckFindPostKey=Cat:Local%20Wedding%20BoardsForum:81Discussion:4d82722d-ff90-4d79-9832-06e06b4d971ePost:c9d333a1-691b-445f-b8d9-1191f4eda51d">Re: Heads up Mississippi Dunes Brides - Long</a>:
    [QUOTE]That is very concerning to hear all of that. Our wedding is 3 weeks from Friday and we haven't heard anything from them since we got the call from Susan saying she was leaving...which by the way was 2 days after we did our detailing meeting with her....very frustrating.  How do we get in touch with the GM? I'm a little (OK maybe A LOT) worried about running into the same issues as you did, we were going to have Jack Daniels Chicken too :(
    Posted by jpallen7409[/QUOTE]

    Make sure you have someone who knows what you ordered hovering over the kitchen and checking to make sure they give you all you paid for.  I just read a complaint on WeddingChannel where they ordered appetizers and Mississippi Dunes never served them!!   And I thought having the wrong entree served was bad..  Yikes!!
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    edited December 2011
    In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_minnesota-minneapolis-st-paul_heads-up-mississippi-dunes-brides-long?plckFindPostKey=Cat:Local%20Wedding%20BoardsForum:81Discussion:4d82722d-ff90-4d79-9832-06e06b4d971ePost:e27d985e-ecdd-4f3e-af20-eafebb82a9b2">Re: Heads up Mississippi Dunes Brides - Long</a>:
    [QUOTE]In Response to Re: Heads up Mississippi Dunes Brides - Long : I had thought this as well, but since it has been 3 weeks since our wedding, and Bill has not made any acknowledgment what-so-ever to our complaints,<strong> I tend to believe he is a big coward and really doesn't care at all how bad anyone's wedding turns out</strong>.  I found another review on Wedding Channel where he avoided another couple the same way:
    Posted by jcamm11[/QUOTE]

    I'm inclined to agree with this. I've had a few questions here and there about the day-of and he has been really good about answering my questions and getting back to me. It pisses me off that he isn't doing the same for everyone, especially those who already had their wedding and had a bad experience.

    It also REALLY worries me because there will be two weddings, a golf tournament, and another private event all going on there on my day. I'm pretty convinced that something is going to go wrong with all of this, even though I have been told over and over that none of these events will affect mine at all. I'll believe it when I see it. I just have to remember that if nothing else, I'll end up married to Justin and that is what it's all about!
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    jcamm11jcamm11 member
    First Comment
    edited December 2011
    In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_minnesota-minneapolis-st-paul_heads-up-mississippi-dunes-brides-long?plckFindPostKey=Cat:Local%20Wedding%20BoardsForum:81Discussion:4d82722d-ff90-4d79-9832-06e06b4d971ePost:e1935572-1033-4b9f-ba79-eddb2a8e1f83">Re: Heads up Mississippi Dunes Brides - Long</a>:
    [QUOTE]In Response to Re: Heads up Mississippi Dunes Brides - Long : I'm inclined to agree with this. I've had a few questions here and there about the day-of and he has been really good about answering my questions and getting back to me. It pisses me off that he isn't doing the same for everyone, especially those who already had their wedding and had a bad experience. <strong>It also REALLY worries me because there will be two weddings</strong>, a golf tournament, and another private event all going on there on my day. I'm pretty convinced that something is going to go wrong with all of this, even though I have been told over and over that none of these events will affect mine at all. I'll believe it when I see it.<strong> I just have to remember that if nothing else, I'll end up married to Justin and that is what it's all about!</strong>
    Posted by emilykathleen511[/QUOTE]

    Really?  I was guaranteed by Dennis that they only do 1 wedding per day ever.  I guess that has changed..  I don't want to worry you, but seriously just be prepared to check on stuff because I had the same reassuring attitude from Bill on my wedding day.  I ran into him at about 9am when we went to bring some decorations.  I told him that Susan told me whoever would be taking her place would call me to introduce themselves and have a quick run down with me, but they never did and I was concerned.  He reassured me everything was going to be fine.  He was so calm and reassuring and even seemed to have a chuckle that I would be worried anything at all could possibly go wrong on their end, and then major things went wrong! 

    I still look back at my wedding day and cherish every moment.  I wish some of the logistics had worked out the way I was promised, but in the end, it was all about the people.  You are right, even if they frustrate you, you will still have a wonderful, beautiful wedding day!  The other pissed off brides on the review sites say the same thing.  They weren't treated right, but still had awesome weddings.

    ETA:  Here is my email from Dennis saying they only do 1 wedding per day if you are interested..

    <table border="0" cellpadding="0" class="cf gJ"><tbody><tr><td class="gF gK"><table border="0" cellpadding="0" class="cf ix"><tbody><tr><td><div class="iw"><span style="outline:0pt none;" class="lHQn1d"><img class="f g8" src="https://mail.google.com/mail/images/cleardot.gif" alt="" /></span><span class="ik"><img id="upi" class="de" src="https://mail.google.com/mail/images/cleardot.gif" alt="" width="16px" height="16px" /></span><span style="color:#5b1094;" class="gD">Dennis Neitz</span> <span class="hb">to <span class="g2">me</span> </span></div></td></tr></tbody></table></td><td class="gH"><div class="gK"><span class="iD">show details</span> <span class="g3">9/1/10</span> </div></td><td class="gH"> </td></tr></tbody></table><strong>We only do one wedding a day. </strong> That would be reserved for you.  Payment for that is not until 8 days prior.  The tulle and lighting is included and stays up all the time.  You could do the lanterns with that, the only thing is the lights would have to be battery powered, which I know they do make and are safe.<div>
    </div><div>I did get your voicemail.  Just let me know if there is anything else you need.</div><div>
    </div><div>Thank you</div><div>Dennis</div>
    <div class="im">On Wed, Sep 1, 2010 at 3:42 PM, Jannie <span><<a href="mailto:camelotjelli@gmail.com" target="_blank"></a></span>wrote:
    </div><div class="im">I wanted to do the ceremony outside if possible (is there a separate contract for that btw?)

    </div>I see from the pictures that you guys wrap the thule and lighting between your chandeliers in the reception room.  I want to do the same thing only with string or fish line and hang the paper lanterns from the string.  It wouldn't weigh anymore than the t8 dhule and lighting you usually use.  I can bring my own latter for liability purposes, or you can even charge me a fee to have it done by your staff.<div><span class="h4">- Show quoted text -</span></div>
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    jcamm11jcamm11 member
    First Comment
    edited December 2011
    Oh also, the reason I came back to this post:

    I was issued a refund check for about $200 for my open bar (I put down $$ beforehand, and we didn't use it all, so they sent us back a check for the difference).  I took it to the bank today, and was handed it back by the teller - it wasn't signed!!  Guess who didn't answer the phone when I called to sort it out.. 
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    edited December 2011
    In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_minnesota-minneapolis-st-paul_heads-up-mississippi-dunes-brides-long?plckFindPostKey=Cat:Local%20Wedding%20BoardsForum:81Discussion:4d82722d-ff90-4d79-9832-06e06b4d971ePost:3dd1e404-8b13-4e3c-830c-02130a58cd73">Re: Heads up Mississippi Dunes Brides - Long</a>:
    [QUOTE]Oh also, the reason I came back to this post: I was issued a refund check for about $200 for my open bar (I put down $$ beforehand, and we didn't use it all, so they sent us back a check for the difference).  I took it to the bank today, and was handed it back by the teller - it wasn't signed!!  Guess who didn't answer the phone when I called to sort it out.. 
    Posted by jcamm11[/QUOTE]

    Wow. Just wow.

    About the two weddings: I can't remember who booked me, it was either Chris or Dennis (I want to say Dennis), but I know the other wedding is in the morning and having a very short reception in the downstairs area. So, maybe because they aren't going to be in the ballroom? I don't know, but it still makes me nervous, especially given all the crap that had gone down lately.
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    jcamm11jcamm11 member
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    edited December 2011
    Hmm.. well if the other wedding is downstairs it probably isn't even catered by their normal wedding staff, but instead just buying their guests lunch at that restaurant downstairs.  I wouldn't worry about the other wedding too much if that is the case.  The only concern with the golf tournament would be that you couldn't take photos out on the golf course.  I was never promised that, and was just fine taking pictures in the ceremony area and in front of the club house at sunset.  One of the other brides was upset that Susan told her she'd take her out to the greens for some pictures and they weren't allowed on the greens.

    There were people not from our wedding downstairs having a cocktail on the bar patio during our reception.  It was no big deal, but if there is a tourny there will probably be more bar-goers down there.  That would be the only imposition on your wedding I could imagine, or less parking.
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    wrschoepwrschoep member
    First Comment
    edited December 2011

    Anyone been in touch with the Dunes lately? Have you heard of the changes to the ceremony site?

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    We are currently considering Mississippi Dunes, but I am getting a little nervous now after reading all of this.  However, all the comments are from the same month.  Have things gotten better since July or are they still having trouble?
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