First a sigh of relief at being married- WHEW!
But now onto my rant. I was so excited to set up my hotel block with the sheraton in woodbury because they offered their guests complementary shuttle service, even late at night for hotel guests which ment that people who stayed at the hotel wouldn't need to worry about getting cabs after celebrating with a few drinks. This sounded great. I worked with them over maybe 9 months making sure this would work out, put the information on my invitations and website so people could arrange their stays. In the end we didn't have many guests book a hotel, mabe 3 under our block and a couple outside of it, so instead of scheduling runs of the shuttle, we decided to just call at the end of the night to be picked up as communicated via email.
The night of my wedding when we called to make sure someone was coming, they infomed us that this was not available. WHAT!! We could take a taxi but would need to pay for it, despite all the time I put into this, the discussions I had, and the line in my contract stating this would be available . We ended up being taken over in groups by a friend, and informed that there was nothing the hotel could do that night to compensate us.
Now its monday and I am being blamed by the managment at the hotel, and they refuse to reimburse me for my rooms which I feel is appropriate. The night of the incident as it will be known from now on, the staff wouldn't make any decisions, it would have been so simple to offer to pay for our taxi ride and that would have been the end of it. In my opinoin the customer service has been just awful, insulting even. I wanted to pass this on to anyone looking at using this hotel due to this service, it made my wedding night a bit of a disaster. How embarassing to stand in front of your guests after talking up this service and tell them they made need to take a taxi instead. Honestly I am glad no one else booked, I would be mortified.