Hi, I saw your post about your wedding dress with the dry cleaners. I know this is a long shot since it has been a long time since you posted this. This happened to me and they turned my white dress GRAY! I brought in a white dress with dirt on the bottom to be cleaned, and it came back entirely gray.
First, they gave me the wrong dress when I went to pick it up, and when the
correct dress came back they didn't call or say anything about it had turned
gray, they were fine with just handing it over. I am saddened that this place
came highly recommended and advertises "you can trust them to give very
special care" and it's all a lie. Their explanation is the dirt had to go
"somewhere". They claimed to have tried to clean it five times, yet
no phone call to me that there was ever a problem. Here is your dress, pay,
goodbye. I asked about filing a claim for damages and there was no reasoning
with the owner, as she stated, "We are well known in the community and
have been here a long time". That's great, but you ruined the dress
and blamed the dirt. I trusted you to take care of a priceless heirloom and you
ruined it and had no consideration to call about it. Do you have any advice for this? What happened with you and the cleaners?
Thanks - Kiersten
5:23PM