FI and I registered at Kohls and BB&B and I'm upset with both of them...Kohls: We got MANY duplicate items... 3 complete bath sets, 4 of the same picture frame, 5 pillows, etc. Our registry only showed that we got 1 of each item. When we returned our duplicates, they took it off our registry so now it shows that we got 0 of all these items (toothbrush holder, soap dish, etc) everything! Then, they only offered store credit which sucks because everything else off our registry was bought. Now we have over $300 in store credit. UGH! BB&Beyond:Similar story. Many duplicates. I understand that my guests may not have told them about the registry and just purchased it, but same thing... now it shows I have "0" purchased. (Not that big of a deal) but when I asked the lady, she was VERY RUDE! and told me just delete those items off my registry. (which I did... not a big deal, but her attitude was!)I was so upset by her that I accidentally left my exchanges behind the counter. DOH! I called to see if it was still there and they connected me to the manager. I asked him what was the difference between returning things on a registry and returning duplicate bday gifts and he said, "Well, without a registry, we'd give you store credit." Um... that's what you did!!! He said, "Well, of course we like to give you store credit so you spend it in the store." I asked if it was there policy to give credit or offer cash back and he paused for a few moments before saying, "Its our policy to give store credit at all times." Liar!So basically, if you have to return duplicates, don't tell them its from your registry... it'll be much easier.