Don't use them! I got married in Dec 2008 and it has taken over a year and a half and I still don't have my albums! I have been told different stories over and over again about why they are taking so long to pull together. It is disappointing because they show clear skill with the actual photography (I've seen proofs - so at least the photos exist) but have nothing in my hands to show for it, and my ~$8000 investment in them. This is my first step in reporting them - I may eventually have to take them to small claims court among other things to get my money back, if I don't get anything. Super frustrating!!!