venue help

SHAMRK34

I have a problem..my venue with whom I have signed a contract and placed a deposit is treating us like second class citizens..not responding to emails or calls from us or our vendors. When we finally got a hold of the coordinator there she said we have plenty of time to get the answers that we are looking for and that this is her busy season. I feel like there is a lot up in the air in regards to the venue and feel like we may need to change. Are we crazy to make such a big move with less than 7mo to go? We found 2 other venues that are able to match our package - The Peabody Marriott and Newton Marriott..mainly able to match our package bc they don't think they will book a wedding for that day at this point in time and we are a big wedding 286 - so it would be a money maker for them.. I need thoughts - FI is nervous about a change.   

Krystalynne21

If you are having second thoughts and you can afford to lose your deposit, I say book elsewhere.  I think saying there is plenty of time and that its "busy season" is pretty darn rude of the coordinator.  WIll she blow you off in 7 months because it will be "busy" again?

KBackus12

I'd definitly change unless they agree to be more attentive. (complain to the manager!) side note- Should I be contacting my venue? I haven't spoken with the coordinator since we signed the contract. We're about 10 months out. Is this another case of me dropping the ball?

SHAMRK34

My only reason for contacting is bc our cake and our flowers and limo are all included in our venue package..what our coordinator talked to us about is completely different to the info our florist and baker is telling us - as far as price restriction, size, color, hidden charges. I am not sure if it is necessary for everyone to deal with the venue this far out but in our case they hold the keys to a lot of doors. Thanks for the advice..FI is making me doubt my gut feeling bc he thinks I am being emotional

caitymur

If your venue coordinator is holding you up from making decisions on your other vendors, then that is a pretty serious problem.  It doesn't sound like you are asking her to do a lot of work for you this far out - you just want your questions explained.  I would tell her that if you don't get your questions answered withint 2 weeks (you pick a time frame you are comfortable with) you are going to go to another venue because she is holding up your wedding planning. 

Shazzie116

FWIW, I spoke with my venue for the first time since booking last December about a month ago. Where you have other things up in the air that you want to make decisions on and their lack of response is holding you up, I think you need to be firm and get your answers. Like pp said, give them a time frame to get back to you, and if they fail in that respect, start looking into other options.

kellau

Ask to speak to the supervisor. Express your concerns.

anyalee

Switch it while you still can!  I wish I did!!  I started having problems with my venue at the beginning but didn't move it because I thought they would try to redeem themselves.  Now with only 2 weeks to go they are being ridiculous and causing extreme stress.  Now we're just praying that they won't ruin our day.  If you're already having doubts...go with your gut!...especially if you have two places that will match the price.

lilgina64

My venue was a little lax at first. they said that everybody was out sick one week more or less. Some people like to plan early! I'm done planning, I have a few minor details that i'm meeting with them in person in november to discuss even thought my wedding isnt until may... although im helping my sister in law and my brother plan their wedding in december so it may just be that im so overwhelmed with both... but i digress.STALK them. Call every 20 minutes, show up at their office "because you were in the niehgborhood", send an email once a day. Basically you paid them for a service they are not providing. See if your contract has a loophole, if they dont provide a service that meets your requests you may be able to get the deposit back. But get on their case in a serious way and they'll be much more responsive. It's fine to be "busy" but you do NOT ignore paying customers, no matter what industry you're in.

JBs_Bride

I feel that you should listen to your gut and move to another venue. No matter how busy a venue is with other events, yours is just as important and they should return your calls and emails and those of your vendors (which is really awful, since you have to figure that vendors talk to each other).

kellau

The more I think about it.....you do have plenty of time.

virtualblonde27

FWIW I've done a lot of work events at the Newton Marriott and they have always been great to work with

october010bride

Just an FYI my very good friend at work just got married at your venue and they loved every minute of it. But I would contact them again, let them know your concerns and tell them you are thinking of changing. If they still aren't complaint then I'd move on... We really loved the Newton Marriott during our search but right before we put down the deposit they accepted someone elses  :(GL with whatever you do!