Would you say something?

NicoleSahara

Back from my wonderful trip to NYC, hi! So, the girl at work who answers the phone will say, "hold on one sec" before transferring someone as opposed to something like "one moment please." Would you as a supervisor, mention something about this or let it slide?

julezlee

Does she do it everytime?  Occasionally I'll slip and say something like that but it's not everytime. I was just thinking about your NYC trip.  How was it?

Pirata13

Yes, yes I would.

danieliza1127

What kind of office is it?

*BeachBride0410*

That is rude IMO...I was always taught ask permission to put someone on hold then "one moment please" I would mention it to the supervisor, just say that you think it would be more professional if she said "one moment please"

cmhershey

Welcome back! It would depend more on how she said 'hold on a sec'.  If she's got a nasty tone I'd say something. 

MeaghanandMichael

It depends what the job is. I basically expect this when calling some place like Best Buy. That would not fly at my work though because our business is catering to our club members and keeping up an image. The one I hate more is when people answer the phone, "yup" when you are transferred to them. Or say really quietly, quickly and lamely, "himynameisbozotheclownandithankyouforcallingourstoreyourcallisimportanttous" riiight buddy. right.

NicoleSahara

Julez, it was SO great! We checked out the Museum of Natural History, Times Square, Soho, Chinatown, Greenwich Village, Seaport something or other, among other things. Loved it. And to answer your other question, yes, she says it every single time.

laurenclaire1386

Phone etiquette is one of those things my mom stressed as soon as I was old enough to answer the phone in our house.  So I've been saying stuff like that since long before I was in the workplace.  I would say something.  It makes her sound like a teenager.

julezlee

Wow! You guys were rock stars.  Glad you had a good time. If it's a professional office environment, then she should be told to cut that out.

J&K10910

At a company with a more casual vibe, I'd let it slide.  If it was some place not casual, or she was saying this to important clients or something, I'd say something.  Maybe just phrase it as you're trying to get everyone to ramp up the professionalism and it would be nice if she'd say "one moment please" instead of "hold on one sec."  Then keep in mind it'll take awhile for her to make the transition.  Old habits die hard and all. 

*BeachBride0410*

I personally don't think it matters what time of enviroment the office has...it comes down to manners. Just like "yup or yeah" instead of "yes"

ac_in_dc

I don't think it's a big deal, but if you're noticing it other folks probably are too. Just tell her nicely to change, don't make a big deal out of it.

atobias1

Does she do it everytime? Occasionally I'll slip and say something like that but it's not everytime.This.Today I also had someone ring my direct line. I answered it "hello", because it's always been another employee calling. It wasn't today. wierd and new.

baby green bird

As a supervisor, I would certainly train this employee how to answer the phone in a professional manner. It is the first impression of the company, after all.

NicoleSahara

Good call. I'll mention something and be nice about it.

lizziemoopsc

Maybe you could write out an office script (my office has one that every new employee uses if they are going to be answering phones or greeting people) so that way she won't feel like she's singled out and also has it on hand so it will be easier to remember.

momofayden

Personally I don't think it's a big deal if she says it nicely with a please tacked on. It may be common where she is from or how she grew up.  One moment please is what the automated teller says when i call the bank.