A family member gave us a really nice piece of our china for our wedding gift, but it was backordered for several months. In the interim the family member changed credit card numbers, so when the piece of china arrived at the store, the department store couldn't charge for the piece because the card number had changed. Neither I nor the family member was notified that the gift had been cancelled. When I finally sorted out what happened and told the family member their gift had never been sent, they told me they would contact the department store and re-order. It's been several more months and they haven't re-ordered. Is there a tactful way to remind them?