Broken gift?? WWYD

Just H

We recieved a wedding gift in the mail yesterday.  It was a platter and it was broken into a hundred pieces.  It was shipped by the our friend not a store, per the label.  It also had a gift reciept in it that had a May date on it and shows a 30 day return policy and...the gift registry name on the reciept is not ours and the item still shows available on our registry.  Anyone have any thoughts on what I can do other than just write the thank you note and move on??

ETA:  Even though the gift receipt doesn't have our name on it, when friend ask for our address she said she had the gift for awhile.

Maggie0829

Count your losses and write the thank you note.

lyndausvi

We had a couple of gifts broken.  We just cut our losses and moved on.   (sent a thank you note of course)

Since the gift was sent by the friend, I would think the gift receipt is pretty useless.   Although some places are nicer than other about replacing broken items.

achiduck

If possible I would talk to the store. They're usually pretty lenient with wedding gifts, you did register for it and you have a gift receipt.

If that doesn't work, write a thank you note and move on.

Meegles4

Yeah, come to think of it, the only wedding gift that broke for us was a dish from Crate & Barrel. It was shipped by C&B, but we called them right away and they sent a new one, I don't think they even asked for the receipt or shipping information. You might try it...they may not ask whether they shipped it.

Kate61487

If it's in the original packaging I'd try the store.  Like PPs we walked in with a broken item said "hey this is broken" and they gave us a new one no questions asked.

If that doesn't work I'd write the thank you and forget about it; no sense making your friend feel bad by mentioning it.

MairePoppy

Did your friend insure the package through the shipper? You may be able to file a claim with the PO or whoever delivered the gift.

Cortney1982

It's not the company's fault who made the product that it was not packed apporpriately by your friend for shipping.

I would let your friend know it arrived broken and asked if she had the package insured by the shipping company. 

phfiely

I'd just bring it into the store and say it was broken when you received it. Give them the receipt, and they'll likely give you at the very least store credit. One of our gifts was smashed into smithereens when it arrived. I just carried it in and said we would like to exchange and had no problems. I doubt they'll give you a hard time about the 30 day limit, but if they do just ask for a manager. It is bizarre that the gift receipt was really old and didn't match your registrymaybe it was regifted?

Just H

It was from C&B, I think I'll take it in and see if they will help me out. 

Thanks everyone!