when we need a 150 page book to learn how to listen. I have a book for one of my grad school counseling classes that teaches how to listen to people. Sounds like something that should be taught before grad school. Apparently we don't know how to listen. It reminds me of the SNL guy in nebb's sig, I expect the book to be three pages:
Step 1: SHUT UP
Step 2: LISTEN
Step 3: SHUT UP AND LISTEN!