NWR...WWYD in this situation?

SugarFoote

I work at a dermatology office. Been there for 2 years. The company recently hired a new PA to work under one of the Drs. Around that same time I made an appt. If I waited to see the Dr, my appt. would have been in about 2 months, but if I saw the PA, they could get me in the next week. So I took that.

At my intial visit when I was asked is the acne only on my face, my reply was "Yes. I do not have it on my chest or back." This was noted in my chart.

I saw her maybe 2 more times after that.

At my last visit, she asked me the same question. I told her the same thing I had before. I speak clearly and quite loud, so she definitely heard me. Next thing I know, she was pulled the back of shirt collar out, looking at my SHOULDERS and then she pulled the front of my V-NECK shirt out. Like I stated before, it was already common knowledge that the acne was not there. Actually the acne wasn't on me period. It had already cleared up.

I thought it was weird that she did this. So later on I got my bill. It was $32 higher than normal. Turns out, she charged me for a "body check."...Umm no. She didn't check my body, she checked my shoulders and boobs. I know how they do body checks because I have pulled patients back. When they do body checks, the pt. is in their undies and they are given a gown. If she would've actually done a body check, she would have found 2 moles that she probably would've wanted to  check out. But she didn't.

If you were in my situation, would you say something about it or let it go?

*sorry the wall of text...

MrsGandthebeag

That seems like a difficult situation.  Do you feel violated or are you just pissed about the money aspect?  If it's the first, then yes, I would say something.  If it's the second, I'd probably let it go because you have to work with this person right?

MyUserName1

Yep, I would definitely call the office and say that she did not perform a body check and get the extra charge removed.

ETA: I missed that it was the same office that you worked at.  But I would still say something.

chelseamb11

Did she ask your permission to check?  If so, it's probably something I'd just pay and forget about.  If she didn't, then I'd definitely dispute it and point out that you told her you didn't have the acne there.  If it doesn't fall intowhat a body check even is, then I'd dispute it either way.  If she didn't ask permission, I'd be reporting that too.

FWIW, I wouldn't be upset that they kept asking you.  Acne is a tricky thing and can change locations quite easily, so they were probably just wanting to update the charts in case anything had changed.

SugarFoote

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_etiquette_wwyd-in-this-situation?plckFindPostKey=Cat:Wedding%20BoardsForum:9Discussion:b2ac0611-78db-475a-b850-29d33d920f7aPost:b9f032c1-e393-4e53-bd66-e8e64f2e0b31">Re: WWYD in this situation?</a>:
[QUOTE]That seems like a difficult situation.  Do you feel violated or are you just pissed about the money aspect?  If it's the first, then yes, I would say something.  If it's the second, I'd probably let it go because you have to work with this person right?
Posted by MrsGandthebeag[/QUOTE]

It's more the fact that she charged me something that she didn't do.

And it doesn't bother me one bit that I work with her. I'm probably not the only one of her patients that she has done this too and that just pisses me off even more.

chelseamb11

Did she ask your permission to check?  If so, it's probably something I'd just pay and forget about.  If she didn't, then I'd definitely dispute it and point out that you told her you didn't have the acne there.  If it doesn't fall intowhat a body check even is, then I'd dispute it either way.  If she didn't ask permission, I'd be reporting that too.

FWIW, I wouldn't be upset that they kept asking you.  Acne is a tricky thing and can change locations quite easily, so they were probably just wanting to update the charts in case anything had changed.

SugarFoote

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_etiquette_wwyd-in-this-situation?plckFindPostKey=Cat:Wedding%20BoardsForum:9Discussion:b2ac0611-78db-475a-b850-29d33d920f7aPost:34911f34-01bf-41d2-96b7-4f84ba9df17f">Re: NWR...WWYD in this situation?</a>:
[QUOTE]Did she ask your permission to check?  If so, it's probably something I'd just pay and forget about.  If she didn't, then I'd definitely dispute it and point out that you told her you didn't have the acne there.  If it doesn't fall intowhat a body check even is, then I'd dispute it either way.  If she didn't ask permission, I'd be reporting that too. FWIW, I wouldn't be upset that they kept asking you.  Acne is a tricky thing and can change locations quite easily, so they were probably just wanting to update the charts in case anything had changed.
Posted by chelseamb11[/QUOTE]

She had zero permission.

I was also harrassed about birthcontrol.
"Are you taking any medications?"
"Epidou & minocylcine."
"Birth control?"
"No."
"Are you sure?"
"...Umm yeah."
"Do you need birth control?"
"..."

I can understand her wanting to update my chart and all, but when her nurse had already asked me where the acne was, I don't feel that it was needed.

heatherk2489

It has nothing to do with the fact that you have to work with her, or that you don't want to pay. for a service that wasn't properly performed. As OP already said, She didn't do her job properly. Imagine how many people she does this to and they think they are fine, then maybe a year down the line someone realizes that they have a malignant mole or something that could have been taken care of earlier and easily removed. That is like grounds for getting sued is it not?

I would definitely say something to someone as soon as possible. 

ETA: Also, no permission = don't frucking touch me. So there is another problem that should be addressed.

rsaleh84

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_etiquette_wwyd-in-this-situation?plckFindPostKey=Cat:Wedding BoardsForum:9Discussion:b2ac0611-78db-475a-b850-29d33d920f7aPost:f26f4226-fead-4fa9-bdde-6387b72e98a1">Re: NWR...WWYD in this situation?</a>:
[QUOTE]It has nothing to do with the fact that you have to work with her, or that you don't want to pay. for a service that wasn't properly performed. As OP already said, She didn't do her job properly. Imagine how many people she does this to and they think they are fine, then maybe a year down the line someone realizes that they have a malignant mole or something that could have been taken care of earlier and easily removed. That is like grounds for getting sued is it not? I would definitely say something to someone as soon as possible.  ETA: Also, no permission = don't frucking touch me. So there is another problem that should be addressed.
Posted by heatherk2489[/QUOTE]


Agree on all counts

aragx6

Especially beceuase she's newer in the office, i woud say something. Perhaps you're not the first one. I like dj's phrasing.

amyb140

I think it's weird that you work in the office and would have had to wait 2 months to see your doctor.

Callmefia

I think you need to say something about all of it and do it asap.
I would be worried because she could be treating other patients this way and needs to learn how to deal with patients better.

Also she needs to learn procedures for proper billing. i.e. that is not a body check, don't charge people, and consider giving other patients a credit for services they did not receive!

chelseamb11

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_etiquette_wwyd-in-this-situation?plckFindPostKey=Cat:Wedding BoardsForum:9Discussion:b2ac0611-78db-475a-b850-29d33d920f7aPost:d2dd9ce2-c8c6-4d5a-a814-82a860faac0e">Re: NWR...WWYD in this situation?</a>:
[QUOTE]I think it's weird that you work in the office and would have had to wait 2 months to see your doctor.
Posted by amyb140[/QUOTE]

Why should she get special treatment just because she works there?

TheSlowskys

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_etiquette_wwyd-in-this-situation?plckFindPostKey=Cat:Wedding BoardsForum:9Discussion:b2ac0611-78db-475a-b850-29d33d920f7aPost:de3cdaf7-8dee-48b6-8d1d-d873c06dd327">Re: NWR...WWYD in this situation?</a>:
[QUOTE]In Response to Re: NWR...WWYD in this situation? : Why should she get special treatment just because she works there?
Posted by chelseamb11[/QUOTE]

It's not uncommon. My mom works for a Drs. office and they will routinely see family members of staff either before the office officially opens or afterofficial hours. No one ever got bumped from their appointments.  However, who really cares either way whether her office participates in this, so not sure why anyone is commenting on it.

OP - I would definitely say something. I'm not sure of your relationship with the Dr., but the questioning and check were inappropriate, and you don't want to lose pts b/c of the new PA. If you aren't close with the doctor, I would say something to billing or the office manager still.

One other note, I do get body checks yearly. My insurance covers one. I would be really ticked if my insurance got charged for a body check that wasn't, and I was then unable to get my thorough exam that year.

SugarFoote

Thanks everyone. My manager is on vacation and wont be back until next week. I will talk to her about it then. Hopefully the charge will get dropped and this wont happen to any of our other patients.

And I would've had to wait 2 months because I don't get special treatment. When the slots are booked up, they are booked up. That means there is no time to squeeze me in. I wait my turn just like everyone else...which I feel is the fair thing to do.