Wedding Etiquette Forum

just want to vent

so I went to a reception venue today.  I made an appt with the woman.  I even emailed her back to say that I would be 15 minutes later than we had agreed on.  (that email was 2 days ago)
I arrived there right on time  and the guy at the front desk called to let her know that I was there.  She replied, I dont have any appts.  He asked me who I was.  I told him.  he relayed this to her.  She came out and said, "we had an appt?" I said, "yes, we emailed.  REmember I said I would be late because of work?' She shrugged. and said, "well, I have another appt in 10 minutes, I dont see that I would make an appt now.  I guess we can talk quickly"
The time and date was her idea!
Then I asked her for prices, etc.  She said "they are on the website" Really? you cant give me a paper copy? Then she offered me her business card so I can email her with the proposal that I just suggested.  um, I have your email since we set up this meeting over email.. and I just gave you the proposal verbally (it was not complicated at all)
she asked what date I want.. I said any Saturday in summer. I said which Saturday is free? she said she couldnt check unless I gave her a date..

Then I asked her how long it would take for an estimate since I want to book right away.  She said. "oh next week is really busy, I have A on Monday and b on Tuesday and a tea on Wednesday " a Tea? is that all day?
If I didnt love this venue, I would say forget it since she was so unhelpful.
She said she will forward my email to the catering manager and I wanted to ask for that persons email so I can deal with them directly.
vent over!
image

Re: just want to vent

  • Ugh, I wouldn't use them.  No matter how much I loved the venue.  But if you can deal with the catering manager directly, that would be good!
  • Ughh it sounds like this venue will be a huge PITA. You better get everything in writing because this woman sounds like trouble, or find another venue.
     
    And congrats!
    image
  • I would have to find another location.  I'm surprised there was no one else that could help you. I know sometimes our coordinator is busy, but she just asks DH to take over. 






    What differentiates an average host and a great host is anticipating unexpressed needs and wants of their guests.  Just because the want/need is not expressed, doesn't mean it wouldn't be appreciated. 
  • I'd get a new venue too.  She obviously isn't really all that concerned about getting you booked anytime soon.
  • If this is how flaky they are now, when trying to court perspective clients, it won't get any better once they have your deposit. Keep looking! I'm glad you aren't totally in love with this place.
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  • NEXT!

    Keep looking - I was thinking maybe she thought you were her appt. in 10 minutes bc you said you would be late... but too many ehhs. You have to be able to communicate with the people that run the reception hall and be comfortable with them. Keep looking, you'll find some place else that you like and has friendly people.
  • At the end of the day, a pretty venue isn't worth it if they can't even maintain an appointment with you- let alone assure the rest of what you want happens. I'd look elsewhere, or ask to speak to management.
  • lyndausvilyndausvi mod
    Moderator Knottie Warrior 10000 Comments 500 Love Its
    edited December 2009
    Actually before getting a new venue, call management.  If nothing happens then move on. Normally a call to the executive offices is enough to get things right.






    What differentiates an average host and a great host is anticipating unexpressed needs and wants of their guests.  Just because the want/need is not expressed, doesn't mean it wouldn't be appreciated. 
  • You confuse me.

    The wedding is on again or is this a do over?

    I can't keep track of you
  • In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_etiquette_just-want-vent?plckFindPostKey=Cat:Wedding%20BoardsForum:9Discussion:b65daaf3-4ad8-472c-9241-c36537234bcePost:0e75227a-3277-495c-80ae-b8442fb7c24d">Re: just want to vent</a>:
    [QUOTE]You confuse me. The wedding is on again or is this a do over? I can't keep track of you
    Posted by ootmother2[/QUOTE]

    Thanks, OOT.  I thoguht I remembered a backstory here, but I couldn't quite remember the details.  Now I know I'm not crazy.
    kd.joseph's wish is my command
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    Just call me "Brothel"
    And betrothed, I'm disgusted with most of the comments that you have posted. I don't think I've ever read such judgmental comments in my life. I'm so lucky that the girls I speak to on theknot are nothing like you...I would've never come on here for ADVICE if I would've encountered a big a bitch as you. I genuinely feel awful for your children or your future children, and I think it would be irresponsible of YOU not to invest in their future therapy sessions starting now. Because trust me when I tell you honey, they're gonna need it. ~jcaruncho2010
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  • Holy cow, a similar thing happened to us, but luckily I didn't have my heart set on the venue.  Some people are so ridiculously rude and arrogant, it's not even funny.  I personally would consider whether or not it's worth all the headache because I'm pretty sure that this is just the beginning of problems with her.  I couldn't imagine being a month or two out and needing something from that woman.  Good luck though!
    image "Always love. Don't wail til the finish line."-Nada Surf
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