Is it wrong of me to be getting fed up?

SB1512

FI and I got engaged in January, set a date for June 2013, and booked our photographers in March.  The plan was to have engagement photos taken during the summer when the weather was warm and neither of us would have to miss work since the sun was setting late.  Our first date got cancelled due to heavy rain (we had an outdoor location planned).  Within a couple weeks we had a rescheduled date for August and just our luck, poured rain again so we had to cancel.  I sent the studio manager an email immedietely following our decision to cancel (August 15th) to see when we could reschedule again.  Due to work picking up and grad school starting I lost track of time and didn't really follow up on my email regarding a reschedule and realized at the start of september I never heard back from anyone, so I emailed the studio manager on september 7th.  Still nothing.  Sent another email Sunday evening and still waiting to see if I hear back. 

Now, I understand it's wedding season and they are busy, but the studio manager is "friends" with me on facebook and pinterest and always active on those sites.......so why the F can't she answer my email???  I'm at my wits end because the warm weather is not going to be around for too much longer and FI and I really wanted an outdoor photo shoot.  We are also paying a pretty good chunk of change so I'm getting fairly annoyed that the person in charge of scheduling and coordinating doesn't seem to be doing her job.  Do I send another email (and a not so nice one this time) if I haven't heard back within a week?  I can't call because they operate soley by email, there is no phone number on their website.  I do have our actual photographer's cell phone number, but I am not sure if it would be childish and innapropriate to contact him and let him know about everything and essentially throw his employee under the bus.  It's not a route I want to go, but at this point I'm not sure what else to do.

Am I within reason to even be mad?  Should I just relax and accept that we will probably be doing indoor photos during the winter, even though it's not what we wanted?  If it would be appropriate to send a more firm email, any suggestions on wording?  I'm pretty livid so I'm not sure I could construct something that would be appropriate.

getaclue44

I would wait until the end of the week and then call. Email is easy for them to forget about and not reply too. We did our engagement photos on the beach in RI the day after Thanksgiving last year. My brother did his outside in the snow. Outside photos in winter can be gorgeous.

katenadjohn

That's so strange that they don't have a phone number at ALL!  I would send another email, wait a few days, and if this person doesn't respond, then call your photographer.  I agree with pp that sometimes it's easy to forget to respond to an email, but it's still unprofessional and a little rude after you've sent multiple emails.

AdeleDazeem

EDIT: I thought she said she didn't have a phone number, but she does.  CALL IT!

I'm not sure how serious you can come across in an email.  Can you email them a date that you'd like and have them get back to you?  No more "Oh, I was hoping we could get together soon," and more "I would the evening of September 25th.  If that works for you, please confirm."  Put the date in the subject line, too!

StephBeanWed61502

Call the photographer and throw the employee under the bus. At this point she clearly isn't doing her job, or she would've gotten back to you, and the photographer, as her employer, has a right to know that.

rsaleh84

I agree with calling the photographer.  If their scheduling employee is not doing their job, then that should be hurting the photog's business.  I would assume that they would want to know about it ASAP and fix the problem.  If not, I think that you may still have time to find a different photographer, is you can get your deposit back.  I personally would not want to work with a photographer that is not reliable, and does not answer emails or calls back within a reasonable time frame

JoanE2012

Pick up the phone and call the photographer.  It's easier than email.  Really.

lyndausvi

You have a cell phone number, just call it.

DramaGeek

Call the photographer.  "I'm sorry to bother you, but I've been trying to reschedule since August 15th and haven't been able to reach anyone.  Can I schedule directly with you, or would you prefer to give me Office Manager's phone number so I can call her to schedule?"

banana468

DItto to calling.

You can still get some great shots in the fall weather.

banana468

BTW, where in CT are you?   Fall foliage may make a great backdrop!

SB1512

Thanks everyone.  I'll def be reaching out to our actual photographer, and Drama thanks for the wording, it's exactly what I need to say.  Banana I live about 20 minutes north of new haven.  I'm all for fall foliage pictures, depending on what day of the week we end up scheduling for we are hoping to take them at one of the vineyards in Wallingford.  If we are scheduled for a day the vineyard won't be open we are still tossing around ideas for other places.

marshaa8

Just go ahead and call, and do your best to have a friendly tone- it usually gets you farther.  Say something like, "Hey, I know that we haven't had the best luck getting a sunny day in, but I would still like to try for shooting on a nice fall day..."  Then suggest a couple dates that would work for you.  Then ask them to please call you back and tell them you look forward to hearing from them soon.

Don't worry, fall pics look awesome, especially when the leaves have turned colors (ours were taken in November in Washington State- I know, so late!  but they they turned out fantastic because of all the beautiful colors), so don't stress, it's not worth it!