Problem with our Wedding Planner from Country Club...

Belajovie

Has anyone had a problem with their contact person from their Ceremony/Reception location not calling you back in a timely fashion?  I haven't talked to the Catering/Sales Manager at the Country Club since September when we booked, only her assistant and that was after I had to call back 4 days after leaving her a message.  She also said she would call us in January to see how planning was going and I had to wait until March to call her.

What is a "normal" response time from a vendor?  I feel like for the amount of money we are spending, they are being completely rude.

Thoughts, suggestions?

Thanks!!

banana468

If your wedding isn't until October, my guess is that they're focusing on more pressing events.

What information are you looking to get from them at this point?

Mrs.B6302007

Ditto banana.

kd.joseph

As you get closer I'm sure she'll step up her communication with you. I booked our venue and didn't have any correspondence till about a month ago. The height of wedding season is upon them right now, so just relax.
I'm with Banana, what is so pressing at this moment that you need to talk to her so much now?

scoetto

When is your wedding? And as banana said, what info are you looking for at this point? Are they doing your catering too?

ggmae

Have you sent them an email as well?

Belajovie

They are doinig our catering and they gave me a deadline of April 27 to get our food order in for our tasting on May 8.  I need to special order something for my Grandfather who is on a special diet so I just want to make sure that I talk to someone instead of leaving it as a voicemail.

I had to call to set up the tasting and then they informed me that I they usually do the tasting 6 months out [ours will be 5 months out] so I was told that I was "a little late" in setting up my tasting.  I was never informed of any time line for the tasting though.  I completely understand that they have other weddings, but she also has 2 assistants.  I just don't want to feel like I am the one that has to do all the follow up with them to make sure that I am on track [ie the tasting that I was "late" for].

ggmae

I had to do most, if not all, of the follow-up with my venues. They were busy and were dealing with a lot of other brides as well, so it was my responsibility to get in touch and follow-up with them.

Mrs.B6302007

6 months out for a tasting?  I didn't even have a 6 month engagement so I wonder how they handle shorter time contracts? 

Belajovie

I'm not sure.  Their tasting schedule is based on invitation printing so that you know your food choices if you are serving a split entree for the guests to choose.  They want you to taste 6 months out so your can have your invitations finished and mailed at 4 months.  They are fairly formal.

scoetto

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_etiquette_problem-wedding-planner-country-club?plckFindPostKey=Cat:Wedding BoardsForum:9Discussion:c210c814-9cc4-43bc-94f8-dbc2da56ca15Post:78282564-18da-41b7-b238-9af1ba6f28e0">Re: Problem with our Wedding Planner from Country Club...</a>:
[QUOTE]I had to do most, if not all, of the follow-up with my venues. They were busy and were dealing with a lot of other brides as well, so it was my responsibility to get in touch and follow-up with them.
Posted by ggmae[/QUOTE]

Ditto.

janedoe1113a

Invitations should not go out 4 months before the wedding.

We ended up dumping our first venue because their contact sucked.  I figured if they were that horrible with getting back to us months out from the wedding, than I didn't want to see how they were closer to the date.

banana468

No way should your invitations go out four months prior.  That's not formal.  It's jumping the gun.

ggmae

Invites normally go out 6-8 weeks before a wedding - maybe a bit sooner if you have a lot of OOT guests. Did you send out Save-the-Dates?

Belajovie

Yes, we sent out Save the Dates.  I thought you were supposed to send out invites 3 months early?

Mrs.B6302007

They might be pushing the time frame so that you can have the invites ordered and in your hands at 4 months out (to help you not stress out)  but they don't actually need to be mailed until about the 6-8 week mark, esp since you've done STDs.