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Email or Phone better?

I am in the midst of trying to decide which hotel to block off rooms at.  I was told by a few people that I should talk to them about throwing in the shuttles if a certain number of rooms are books (normally the shuttles are $75 each which is not too much but we are likely to have a large number of out of town guests).  Is it better for me to CALL the guy and talk to him about it or email?   I am not particularly good at 'haggling' and I feel like it is better to have a record of something like this on email but is the guy more likely to tell me 'no way, the cost is the cost' if it is through an email? (Ideally I know it is best to speak to him face to face but he works 9-5 and I work 9-6 and my FI works 9-god only knows so it is impossible to meet him on a weekday.  He is only there on "some" saturday mornings but I am not free on a saturday morning for at least 2 weeks and i need to get this done.) What do you think?

Re: Email or Phone better?

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    edited December 2011
    I did mostly everything by email so I had written proof
    Hold On ....Michael Buble
    MTHFR 2 copies of C677t mutation homozygous 2/2010
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    aquagurl612aquagurl612 member
    First Comment
    edited December 2011
    calling is normally better, you will get the issue resolved much faster
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    edited December 2011
    You could call him and haggle it out that way.  Then email saying, as we discussed....  As well, you should get it written in to your contract or an addendum to it.
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    edited December 2011
    i agree with caketime~ call and then follow-up with an email to you have written proof.
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    edited December 2011
    caketime, that is what i was thinking.  I am just worried that when i call I would fail miserably at negotiating and end up paying $300 per shuttle instead of $75! haha. I'm terrible at it.  I will see if I can convince my FI to call.  thanks for the info everyone
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    acablitasacablitas member
    First Comment
    edited December 2011
    If you are able to meet with the guy/lady in person, it would be best to meet them in person to agree to those terms face to face.  Then confirm it via e-mail so you have proof. When we booked our block of hotels, they said as long as we book the entire block that we have reserved (we reserved the minimum 10 rooms) then we get 1 free shuttle.  There is only one trip done to & from the venue though.  So it's all aboard once or you get left at the venue. 
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    edited December 2011
    where are you staying because my hotel gives a free shuttle with 10 booked rooms
    Hold On ....Michael Buble
    MTHFR 2 copies of C677t mutation homozygous 2/2010
    Baby Birthday Ticker Ticker
    BabyFruit Ticker
    Baby A born via c-section 1/10/12 @38w3d
    BFP #1 11/4/09 m/c 4w3d baby crab
    BFP #2 12/4/09 m/c 9w3d baby lion
    BFP #3 7/1/10 m/c 4w1d baby fish
    BFP #4 5/8/11
    BFP #5 8/17/12 10dpo beta 7
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    acablitasacablitas member
    First Comment
    edited December 2011
    Is there any other people in the sales office you can meet with?  I casually dropped by our hotel around before noon, and was able to meet with someone who happened to be there.   Which hotel are you going with?
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    edited December 2011
    The wedding is at the venetian.  We looked at the Marriot in Saddle Brook and the woman told us the shuttle would cost upwards of $500 which was ridiculous.We also looked at 2 Holiday Inns...they both include shuttle and breakfast but one of them is going to be in the middle of renovating during my wedding and the other had higher room costs than we would have liked to ask our guests to spend--after taxes about 150 per night.So the hotel we think we want to go with in the Hilton in Hasbrouck Heights.  The rooms rate they quoted us when we first talked to them was $99 which i feel more comfortable asking people to spend (esp since a few people are far enough away that they will end up spending 2 nights there).  They told us the shuttles were $75 a piece but I heard from other people that the hilton hotels usually include it if you ask so that is what we are hoping for.
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    edited December 2011
    I met with my sales person at the hotel a few times. We communicated a ton through email as the months went by. I was originally told they would only provide 2 14 passenger shuttles. But we wound up booking like 75 rooms and they provided buses, shuttles, limos, and knocked a huge amount off of breakfast, and waved the fee to have the bar open early and stay open late. But of course these werent finalized until the weeks before the wedding. They will never believe you are going to book a lot of rooms, until you do.
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