I went to David's on Sahara and subsequently, bought a dress. The consultant told me that she had this dress in my size in stock so I could take it with me, only I had to wait for two days so they could steam it.
She knew I was leaving on a plane, so she assured me that my dress would be ready 2 days later by 11am (which is when they open).
When I arrived at David's to pick up my dress, the alterations clerk wanted me to sign a release for the dress. Good thing I asked to look at it, because when I did I found a dirty, tattered and worn dress (I think it was the one I tried on in the store).
How devastating!
The consultant never told me that I would have to take the store model!
After alot of arguing, the manager told me that she could order me a new dress, but it would be impossible for them to ship it to Canada because they can't get their stock through customs.
After alot more arguing, they agreed to pay for shipping, but I had to pay for it up front and let them know the cost, which they will take off the price of my dress.
Normally I would never have accepted this, but I was so distraught that I left the store with nothing in writing (the manager assured me that she made notes on the computer).
How screwed up is this?
Has anyone else had this problem with David's Bridal?
Does anyone have any suggestions on how to proceed? I would like to get a refund, but I'm scared to make trouble in case they decide to make me pay for shipping.
What a nightmare...