My wife and I contracted LTevention (now called Next Level Global Events) to provide decor and floral for our wedding on November 2, 2012. During the planning stages, we met with Account Executive Andrea Trubiro assured my wife, who is an event planner, she was also detail oriented and everything would be perfect. We ordered the floral, centerpieces, candles and lounge furniture. The lounge furniture was intended to create a lounge within the reception area for the guys to relax. We spoke to Andrea at length about the importance of using real candles in the centerpieces to create an elegant atmosphere.
When we arrived at the reception minutes before our guests were scheduled to enter the room, we were shocked to see royal blue LED lights used in the centerpieces. The room looked like a Las Vegas nightclub. My wife was rushing around in her wedding dress trying to fix the centerpieces. That issue was resolved because of the fine staff at DragonRidge Country Club. We then realized our one-thousand dollar lounge furniture was nowhere to be found. Later in the night, I found out the leather furniture was placed outside on the patio pushed up against the existing patio furniture. The placement of the furniture was useless for our reception. It was effectively turned into a one-thousand dollar smoking lounge for two of our uncles.
Needless to say, we were disappointed with the services provided by LTevention and my wife e-mailed Andrea the very next day. After not receiving a response to e-mails and telephone calls, I responded in person to speak with Andrea about my concerns. She acknowledged the mistakes and also informed me she never visited the reception site herself. Andrea stated she would speak with General Manager Marty Mundo about reimbursement for the errors. After 11 days of not hearing from anyone, I was finally able to speak with Marty and he said Andrea never told him about the mistakes. Marty told me he expected everything to be perfect as well and would work to correct the errors.
After approximately two weeks of not receiving any phone calls back from Marty, I received the following e-mail on December 6, 2012:
Thank you for your reply. Unfortunately I will not be able to refund any monies for the furniture. The rate that was given for those pieces were already highly discounted (this is normally a $2000.00 rental for this furniture) and the product was delivered. I do apologize for the incorrect positioning of the pieces but am unable to provide any compensation for this situation.
I do have the cut check for the other items and you should be seeing this in the mail shortly.
It is December 16 and I still have not received a check for one penny and the e-mail is the first time anyone told us the furniture was highly discounted. The most disappointing part of my dealings with this company is the total lack of customer service after the event.
Unless this company changes the way it treats customers, I don't think trusting them with the biggest day of your life is worth the risk knowing how they will treat you after the check is cashed.