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Nevada-Las Vegas

DAMN YOU MANDALAY BAY!!!

Long story short... they f**cked up our Vista suite reservation.

Back in August I had booked it for Friday and Saturday night for our M&G Friday night and to get ready in on Saturday afternoon. Come September we decided to add Thursday night as well for my bachelorette party...

Well I ended up calling them today for something unrelated and whomever I spoke to told me I don't have the suite booked for that Thursday night and that it is now sold out. I was PISSED!!! We had aready payed for everything, too!

I polietly asked to speak to Yadira (who is excelent to work with, btw) and the person told me Ydira couldn't help me, and that the person who did my booking no longer worked there. I hung up and called my mom since the rooms were booked on her credit card and she had the "evidence".

After my mom spent an hour on the phone with them and proved that we were right, they told us we could have the Media instead and that they would discount it. We said NO THANKS and we will take the refund. We are now having my bachelorette party in a suite at NYNY instead.

Anyway, I don't want to deal with this stupid shiit a week and a half before my wedding. A**holes.

Re: DAMN YOU MANDALAY BAY!!!

  • I'm so sorry!! Id be pissed too. I hope your bach party at the NYNY turns out just as good if not better. Grrr
  • Sh*t like this makes me even more angry over their bs resort fee.  Oh, you actually managed to get a reservation with us?  Here's a bill for an extra $25/day, enjoy.

    Married old Las Vegas hag groom - June 2011

    Getting married in Vegas? Start here! [click]

  • edited January 2012

    WHOA!! At least you called and found out now. OMG it would have been so much worse if you went to check in and they didn't have it. Small favors!

    And ditto VG. Such crap!

  • That sucks, sorry that happen to you! I'm glad you got a suite at NYNY instead, I love that hotel!
  • That sucks!  At least you have a back up plan.  You'll probably have much more fun at NYNY anyways!  What suite did you end up getting?
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  • I'm so sorry, CJ.  I hope they make it up to you!!
  • So sorry this happened to you, Camille!  Good thing you are proactive and didn't have to deal with the situation once you got to Vegas.  I love NYNY!
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  • Wow this is terrible! I hope it works out for the better at NYNY!

    I would have asked them to discount me on my other two nights for causing all this frustration..This is crazy!
  • Sorry for the post and run last night, I just had to let that out! Yes, I am so thankful we figured this out now and not when we got there!

    I have heard so many horror stories on here about MB and the Vista, but I always thought it wouldn't happen to me (mostly due to how great my experience had been working with Yadira). They need a better computer system and to figure out how to communicate with eachother!

    I love NYNY, too. We actually are planning on going out to the piano bar (Bar at Times Square) that night so NYNY is the perfect place for us to stay that night :)

    Amber, we got one of the Penthouse suites. They don't have too many pics online, so hopefully it is as cool as it sounds!
  • Camille, did you book through the regular reservations group, or through your wedding coordinator at MB?  Just curious.  Bummer about that, but your Penthouse suite at NYNY sounds awesome!
  • OH HELL NO!  Sorry this happened, CamilleJon. Well, at least you had a nice resolution to the issue.  NYNY is a blast, so you will have a great time!

     
    LESS THAN 2 WEEKS! AHHHHHHHHHHHHHHHHH

    "You'd be surprised how much it costs to look this cheap." - Dolly Parton Daisypath Anniversary tickers Follow Me on Pinterest
  • edited January 2012

    Ohh wow! That is horrible! I am glad you got it figured out though.  I am a little worried about my reservation for May!!  I may call and see if they have my reservation in the system....

  • That sucks! But I always say everything happens for a reason - I am sure NYNY will be even better than what you had envisioned at the Mandalay Bay.
    www.mywedding.com/benandpetra
  • My personal theory is their computer system is fine and they just would rather screw regular guests than keep more empty rooms in inventory for the casino.  Rather than be diplomatic about it though and call to tell you you've been bumped, they would rather get you in the door first so your only option would be take what they offer you, so they still make money either way.

    Only reason I think this is because I've gotten rooms on the casino a few times last minute for rooms their site didn't show as being available.  I'm sure they have a pool of rooms or casino use but if that pool is exhausted, someone's gonna lose and I'm guessing it won't be the casino.

    Married old Las Vegas hag groom - June 2011

    Getting married in Vegas? Start here! [click]

  • edited January 2012
    In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_nevada-las-vegas_damn-mandalay-bay?plckFindPostKey=Cat:Local%20Wedding%20BoardsForum:91Discussion:c6565898-2df3-4f8c-b808-6270319816afPost:fb210f15-861b-47a4-af52-f61eb5d20aec">Re: DAMN YOU MANDALAY BAY!!!</a>:
    [QUOTE]Camille, did you book through the regular reservations group, or through your wedding coordinator at MB?  Just curious.  Bummer about that, but your Penthouse suite at NYNY sounds awesome!
    Posted by lsvensson[/QUOTE]

    I actually booked through their group reservations bc eventhough I am getting married at MB, I am not doing one of their packages, therefor I do not have a WC. My ceremony is in The House of Blues and we're using all outside vendors (ie DJ, Photog, officiant)
  • In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_nevada-las-vegas_damn-mandalay-bay?plckFindPostKey=Cat:Local%20Wedding%20BoardsForum:91Discussion:c6565898-2df3-4f8c-b808-6270319816afPost:7d63752f-ffd7-4555-87b7-cb8c7a989fcf">Re: DAMN YOU MANDALAY BAY!!!</a>:
    [QUOTE]OH HELL NO!  Sorry this happened, CamilleJon. Well, at least you had a nice resolution to the issue.  NYNY is a blast, so you will have a great time!   LESS THAN 2 WEEKS! AHHHHHHHHHHHHHHHHH
    Posted by SportsBear47[/QUOTE]

    We leave a week from today! SO OVERWHELMED!!! I picked up my dress today. SHIIT JUST GOT REAL!

    I do love NYNY, I am a adrenaline junkie, so I am totally going to ditch my bach party to ride the roller coaster :)

    Sorry about the Pack, btw :(
  • In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_nevada-las-vegas_damn-mandalay-bay?plckFindPostKey=Cat:Local%20Wedding%20BoardsForum:91Discussion:c6565898-2df3-4f8c-b808-6270319816afPost:a1194fa5-64c5-462e-8f60-052f7f836d26">Re: DAMN YOU MANDALAY BAY!!!</a>:
    [QUOTE]Ohh wow! That is horrible! I am glad you got it figured out though.  I am a little worried about my reservation for May!! <strong> I may call and see if they have my reservation in the system....</strong>
    Posted by chansed[/QUOTE]

    I would! And then make sure you call a couple more times in the bext few months as well!
  • Damn that sucks! It's definitely a wonderful thing that you found out now! I had hoped that after that screw up a few months ago they'd have started to be more careful... :( Have fun at NYNY, MB will bite the dust :)
  • Yikes! I am so sorry that they've done this to you! Very glad for you that you found out NOW, and had time for plan B! Im sure everything is going to work out at NYNY and youll be happy. Additionally, now I'm a bit worried about my own plans! I have 2 separate suites reserved! With this heads up, I will be calling the Resv dept, and Emailing my WC on a weekly basis! Between my wedding package, and paying suite prices for 3 night stays, x2 suites, I am dumping some cash at MB--so they'd better not screw this up!! Can't wait to hear all about how WONDERFUL your plans turned out! They will! :)
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  • edited January 2012
    In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_nevada-las-vegas_damn-mandalay-bay?plckFindPostKey=Cat:Local%20Wedding%20BoardsForum:91Discussion:c6565898-2df3-4f8c-b808-6270319816afPost:d6c05dec-6711-485d-a970-e088956c5d11">Re: DAMN YOU MANDALAY BAY!!!</a>:
    [QUOTE]In Response to Re: DAMN YOU MANDALAY BAY!!! : We leave a week from today! SO OVERWHELMED!!! I picked up my dress today. SHIIT JUST GOT REAL! I do love NYNY, I am a adrenaline junkie, so I am totally going to ditch my bach party to ride the roller coaster :) Sorry about the Pack, btw :(
    Posted by CamilleJon[/QUOTE]

    We leave a week from tomorrow.  This shizz got real last weekend for me FINALLY. I pick up the dress the day before we leave because I'm paranoid about something happening to it in my house.  Weird, I know.

     We're having our after-wedding dinner at NYNY and you better believe I'm riding that damn roller coaster in my wedding dress. :P

    And FI is a Vikings fan, so the Pack losing was awesome :)  My condolences to Pack fans.
    "You'd be surprised how much it costs to look this cheap." - Dolly Parton Daisypath Anniversary tickers Follow Me on Pinterest
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