Preface: I work in a very high-end customer service environment.So recently my boss and I have had a conversation about my "attitude" (a client didn't get the answer he wanted from me and went to her stating it was my attitude). Moments ago I had a situation where I was trying to follow the directions of someone presenting in a class session. The presenter asked me to make sure that AFTER the class, his packet of handouts was distributed to each client's desk in the classroom. However, apparently in class he announced that the clients were to "get the handouts from" me. Unbeknownst to me, when 20 people storm my desk after class, I try to calmly and politely explain that I will distribute them. Bear in mind I am thinking of my "attitude" conversation and trying to be sweet as pie. They start taking them anyway, saying they aren't going to the next class, so finally I just smile and put them on the counter for people to take themselves.Clearly, due to the confusion and my trying to explain repeatedly what the process was (since I didn't know the process had changed), I feel like at least one of these people might go to my boss. Should I call her and give her a heads up? Would that seem like I'm being defensive? I just really, really don't think I should be put through the wringer on this one.Thanks for listening and sorry for the WOT!