Hi,
I have left 4 messages over the past couple weeks at David's Bridal Corporate Office. No one has called be back!
The store manager at David's Bridal in Freehold, NJ referred me after I visited the store with a complaint.
I was married on January 16, and got my dress at David's Bridal in Freehold. I let everyone know that I was getting married in Las Vegas and needed the train on my dress bustled so that my husband and I could walk around Vegas dressed up in our wedding clothes! I had my "second fitting" just a few days before leaving. I asked the tailor - who was not the person I spoke with the first day - about the bustle and if i should try it on, and she said, "You don't have to bother putting it back since we didn't do any alterations that would change the length or anything like that. Just take the dress and enjoy!" So I took the dress and I left.
I put it back on for the first time in the hotel a couple hours before the wedding. There was a hole in the back of the dress and couldn't find the bustle. Panicking, I called the Freehold store. A rep put on the store manager. She asked if no one showed me the bustle. I said no. She told me it could be hooks or loops inside the dress and to take it off and look for them. 'I'm sure they are there. Good luck, " she said. I took off the dress and spent an hour with the other people in the room looking for loops or hooks inside the dress. We never found them. I checked the back of my David's Bridal receipt. I was charged $35 for the bustle, but there was nothing marked down on the alteration sheet on the back! I was out of time, so I put on the dress without the bustle and got married, and then took the dress off and missed all of Vegas in my beautiful wedding dress.
Sometime after our honeymoon, I stopped back at David's Bridal in Freehold to see if they could show me the bustle. It was there, but it wasn't anything like what the store manager described to me over the phone when i called panicking from my hotel room in Vegas shortly before my wedding. TAll the bustle was, was a loop directly on the back of the dress. It slipped over one of the buttons from an existing row of buttons that came with the dress.
OK, if the store manager bothered to look up my account, because I am sure you have on record what kind of bustle I had, and properly described it as a small loop on the back of the dress, instead of describing ever other kind of bustle that I DIDN'T have, I would have been able to find the bustle, and really have my Vegas wedding the way we planned.
In fact, The only reason I finally chose the dress and accessories that did, was because I thought I would be walking around in my dress in Vegas.
When I told all this to the manager at the Freehold store, she said that the tailor shouldn't have let me go without showing me the bustle, but she said, "it's your fault because you left the store without knowing how to use the bustle." Then, at that moment, someone helping me with my preservation package asked me for $15 more dollars to preserve my veil. I said no, way, I am not giving you people one more cent. That's when the store manager told me to call corporate.
You've got to be kidding me. Like i said in the store, first off it's not my fault when I asked about it, and the tailor says no, don't worry about it, take the dress and enjoy. And what about when I called? She didn't even bother to look up my account to tell me what kind of bustle I had to help me. The problem could have been solved there. I could have also been solved when I went back to the store, but this woman told me that it's my fault and offered to refund $35 for my ruined wedding over a dress that I only got to parade around Vegas.
I don't even want the dress any more and I hate David's Bridal.
Oh, and then I call corporate four times and don't have any return calls or messages.
I'm disputing the charge with my CC company and I am going to complain about this all over the internet. The only reason people go to your store is because David's Bridal offers a store credit card, but you know what, it's not worth it.
Additionally, I think you should know, my friend and I waited at the register for more than an hour because the store associates weren't trained on register; they were all waiting for the store manager to come up and help them. Half the people in Brick are complaining about this. And one associate with red hair argued with me that i couldnt exchange my tiara even before I left the sales counter lol and no one gave me a box for the preservation kit I bought. I came back with the dress and my receipt asking what I do with it