*Wzz*

TheMrsC23

I know you'll appreciate this. 

I just had a difficult call with someone who had a valid complaint, but it was off-set by the fact that he's totally annoying. 

He was saying it took five calls and an e-mail for someone to really help him (that someone being me).  He would not let.it.go even after I apologized and promised that we'd look into training opportunities and so on and so forth. 

He asked where his 'calls were going'.  I know he meant this rhetorically, but I was so annoyed with him that I said, "Your calls are gonig to x, y, z" (our call center locations).   He was all, "I know that.  I meant that I don't think people took my requests seriously." 

Wzz

oh lord. yes. i never know what to do with those complaints. once they get through to someone, they are done. telling the front line agent your woes isn't going to do anything but waste time. i personally feel that, once you've complained and were able to get what you've set out to get, you need to let it go and let the rep do their job. you know that these people never get any extra service because the CSR is always trying to get rid of them because of how annoying they can be, and the person will never know this. it's the same basic principle of not messing with the person handling your food, to some degree.

TheMrsC23

It's like he wanted me to jump in my time machine and give him the time he took on the five phone calls back.  Um, OK...No, but let me help you *now*.  

Also, he was one of the fun people who also wanted to tell me how my company should run their business.  I'll be sure to send that right up to the CEO. 

Wzz

yesterday, i had someone who was very condescending and annoying. i have had a ringing in my ears for a few days now (and a doc appointment coming up for it), so i have had a hard time hearing people when they jibba jabba on and on and on these days.

guy called me from his speaker phone, and he was organized as well as the best people out there, which is great. HOWEVER, when i need information, i need it in a certain order. i will ask for A, but then this guy started giving me B, C and D followed by A. now, this happens a lot, but him on speaker phone and me with my ears ringing, i had to keep asking him to repeat A. then i had to ask for B, and start the whole rigamarole all over again.

at one point, i got one point of info wrong when i repeated it back, and he said to me, "no that is wrong. do we have a bad connection here or something? can you not hear me??"

i really wanted to say to him that i could hear him just fine, but if he would stop overloading me with things i didn't ask for i wouldn't have to ask him to repeat himself. instead i told him his connection was fine, i just misheard. it was a very trying experience.

TheMrsC23

I hate that. And being condescending on top of it.  Just go DIAF, sir. 

And boo to ringing ears.  I hope it's nothing serious. 

Wzz

me too. it's inconvenient when i get people who are driving and cannot look at their calendars or schedules, or emails, or business cards, or watches, and they rely on me for correct information. you would think they should pull over and make this call, but they are too gosh darn important to make my job easy. 

AuntFlo

Since you're both here, do either of you know why it's so effing hard to rent a car one way?  My mom's going to SC for a few weeks and I was trying to rent a car to meet her there for the last week - and then we'd drive back together.  It was next to impossible unless I rented from an airport terminal with proof of an incoming flight AND spent approx $500 for a less than 2 day rental.   Or I could rent it for the whole week and return to same location and it would be less than $200.  But I didn't really want to drive by myself *both* ways.   Urgh.  

Now it's a MOO point (JOEY!) because I'm not going, but why was it so GD difficult?

Wzz

what? send me a PM and i could try to help you. there are usually restrictions, like you can only rent one way from airport to airport, and some local rental offices don't offer one way rentals.

AuntFlo

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/special-topic-wedding-boards_wedding-woes_wzz-39?plckFindPostKey=Cat:Special%20Topic%20Wedding%20BoardsForum:47Discussion:8d33fa95-aded-4f1a-8e09-3fe2a07fd8e2Post:d665879e-2258-4b3a-93e7-f176afa26220">Re: *Wzz*</a>:
[QUOTE]what? send me a PM and i could try to help you. there are usually restrictions, like you can only rent one way from airport to airport, and some local rental offices don't offer one way rentals.
Posted by Wzz[/QUOTE]

<div>Thanks.  It doesn't matter now, but if this ever somes up again, I'll contact you.  It was beyond ridiculous.</div>

Wzz

just go on expedia or travelocity and make the booking, but use rental companies like national, hertz, avis....anything like EZ RENT or those cheap companies want you to sign over your retirement plans to rent a car. the only problem i have with one way rentals is they either charge per mile, or they have a one way rental fee, which all depends on the companies.

AuntFlo

LMAO - - I feel like hmo when that girl told her not to buy a puppy-mill-puppy.   Wz, I DID check expedia, travelocity, etc. and the individual car rental sites.  This isn't my first day on the interwebz.

Wzz

so then your question was rhetorical. my bag.

my respnse was not instruction on how to actually make a reservation using the internet, but more to use a more well-known car rental company because they are easier to deal with.

but if you were just making a point that you didn't get what you needed because the process was too difficult, then i'm sorry i gave you bad advice. glad you got a kick out of it.

AuntFlo

Chill.

I didn't ask "how do I do this", I asked "why is it this way."