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David's Bridal in Freehold, NJ Ruined My Wedding. Do NOT choose them for your dress.

I traveled to Vegas for my wedding and realized i had a problem with my dress. David's Bridal Corporate will not return my calls or answer my emails. The store manager was rude, she would not help me once I was in Vegas and she blamed me when i came back to the store. 

Here is the email that I sent them, to which they never responded. I just want everyone to know so you can reconsider ordering from David's Bridal.

Help, I need customer service.

 
Apr 2 (7 days ago)
 
to DBCares
Hi, 

I have left 4 messages over the past couple weeks at David's Bridal Corporate Office. No one has called be back! 

The store manager at David's Bridal in Freehold, NJ referred me after I visited the store with a complaint. 

I was married on January 16, and got my dress at David's Bridal in Freehold. I let everyone know that I was getting married in Las Vegas and needed the train on my dress bustled  so that my husband and I could walk around Vegas dressed up in our wedding clothes! I had my "second fitting" just a few days before leaving. I asked the tailor -  who was not the person I spoke with the first day -  about the bustle and if i should try it on, and she said, "You don't have to bother putting it back since we didn't do any alterations that would change the length or anything like that. Just take the dress and enjoy!" So I took the dress and I left.

 I put it back on for the first time in the hotel a couple hours before the wedding. There was a hole in the back of the dress and couldn't find the bustle. Panicking, I called the Freehold store. A rep put on the store manager. She asked if no one showed me the bustle. I said no. She told me it could be hooks or loops inside the dress and to take it off and look for them. 'I'm sure they are there. Good luck, " she said. I took off the dress and spent an hour with the other people in the room looking for loops or hooks inside the dress. We never found them. I checked the back of my David's Bridal receipt. I was charged $35 for the bustle, but there was nothing marked down on the alteration sheet on the back! I was out of time, so I put on the dress without the bustle and got married, and then took the dress off and missed all of Vegas in my beautiful wedding dress.

Sometime after our honeymoon, I stopped back at David's Bridal in Freehold to see if they could show me the bustle. It was there, but it wasn't anything like what the store manager described to me over the phone when i called panicking from my hotel room in Vegas shortly before my wedding. TAll the bustle was, was a loop directly on the back of the dress. It slipped over one of the buttons from an existing row of buttons that came with the dress. 

OK, if the store manager bothered to look up my account, because I am sure you have on record what kind of bustle I had, and properly described it as a small loop on the back of the dress, instead of describing ever other kind of bustle that I DIDN'T have, I would have been able to find the bustle,  and really have my Vegas wedding the way we planned. 

In fact, The only reason I finally chose the dress and accessories that did, was because I thought I would be walking around in my dress in Vegas.

When I told all this to the manager at the Freehold store, she said that the tailor shouldn't have let me go without showing me the bustle, but she said, "it's your fault because you left the store without knowing how to use the bustle." Then, at that moment, someone helping me with my preservation package asked me for $15 more dollars to preserve my veil. I said no, way, I am not giving you people one more cent. That's when the store manager told me to call corporate. 

You've got to be kidding me. Like i said in the store, first off it's not my fault when I asked about it, and the tailor says no, don't worry about it, take the dress and enjoy. And what about when I called? She didn't even bother to look up my account to tell me what kind of bustle I had to help me. The problem could have been solved there. I could have also been solved when I went back to the store, but this woman told me that it's my fault and offered to refund $35 for my ruined wedding over a dress that I only got to parade around Vegas. 

I don't even want the dress any more and I hate David's Bridal

Oh, and then I call corporate four times and don't have any return calls or messages. 


I'm disputing the charge with my CC company and I am going to complain about this all over the internet. The only reason people go to your store is because David's Bridal offers a store credit card, but you know what, it's not worth it. 

Additionally, I think you should know, my friend and I waited at the register for more than an hour because the store associates weren't trained on register; they were all waiting for the store manager to come up and help them. Half the people in Brick are complaining about this. And one associate with red hair argued with me that i couldnt exchange my tiara even before I left the sales counter lol and no one gave me a box for the preservation kit I bought. I came back with the dress and my receipt asking what I do with it

Re: David's Bridal in Freehold, NJ Ruined My Wedding. Do NOT choose them for your dress.

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    B2Z728B2Z728 member
    First Comment 5 Love Its
    edited April 2013
    In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_new-jersey_davids-bridal-in-freehold-nj-ruined-my-wedding-do-not-choose-them-for-your-dress?plckFindPostKey=Cat:Local%20Wedding%20BoardsForum:90Discussion:1a40c312-6d96-447f-a325-e66d4950b9a9Post:d21a45cb-cbcd-46a4-846c-a7680b094758">David's Bridal in Freehold, NJ Ruined My Wedding. Do NOT choose them for your dress.</a>:
    [QUOTE]I traveled to Vegas for my wedding and realized i had a problem with my dress. David's Bridal Corporate will not return my calls or answer my emails. The store manager was rude, she would not help me once I was in Vegas and she blamed me when i came back to the store.  Here is the email that I sent them, to which they never responded. I just want everyone to know so you can reconsider ordering from David's Bridal. <div>Help, I need customer service. Apr 2 (7 days ago)   to  DBCares Hi,  I have left 4 messages over the past couple weeks at  David 's  Bridal  Corporate Office. No one has called be back!  The store manager at  David 's  Bridal  in Freehold, NJ referred me after I visited the store with a complaint.  I was married on January 16, and got my dress at  David 's  Bridal  in Freehold. I let everyone know that I was getting married in Las Vegas and needed the train on my dress bustled  so that my husband and I could walk around Vegas dressed up in our wedding clothes! I had my "second fitting" just a few days before leaving. I asked the tailor -  who was not the person I spoke with the first day -  about the bustle and if i should try it on, and she said, "You don't have to bother putting it back since we didn't do any alterations that would change the length or anything like that. Just take the dress and enjoy!" So I took the dress and I left.  I put it back on for the first time in the hotel a couple hours before the wedding. There was a hole in the back of the dress and couldn't find the bustle. Panicking, I called the Freehold store. A rep put on the store manager. She asked if no one showed me the bustle. I said no. She told me it could be hooks or loops inside the dress and to take it off and look for them. 'I'm sure they are there. Good luck, " she said. I took off the dress and spent an hour with the other people in the room looking for loops or hooks inside the dress. We never found them. I checked the back of my  David 's  Bridal  receipt. I was charged $35 for the bustle, but there was nothing marked down on the alteration sheet on the back! I was out of time, so I put on the dress without the bustle and got married, and then took the dress off and missed all of Vegas in my beautiful wedding dress. Sometime after our honeymoon, I stopped back at  David 's  Bridal  in Freehold to see if they could show me the bustle. It was there, but it wasn't anything like what the store manager described to me over the phone when i called panicking from my hotel room in Vegas shortly before my wedding. TAll the bustle was, was a loop directly on the back of the dress. It slipped over one of the buttons from an existing row of buttons that came with the dress.  OK, if the store manager bothered to look up my account, because I am sure you have on record what kind of bustle I had, and properly described it as a small loop on the back of the dress, instead of describing ever other kind of bustle that I DIDN'T have, I would have been able to find the bustle,  and really have my Vegas wedding the way we planned.  In fact, The only reason I finally chose the dress and accessories that did, was because I thought I would be walking around in my dress in Vegas. When I told all this to the manager at the Freehold store, she said that the tailor shouldn't have let me go without showing me the bustle, but she said, "it's your fault because you left the store without knowing how to use the bustle." Then, at that moment, someone helping me with my preservation package asked me for $15 more dollars to preserve my veil. I said no, way, I am not giving you people one more cent. That's when the store manager told me to call corporate.  You've got to be kidding me. Like i said in the store, first off it's not my fault when I asked about it, and the tailor says no, don't worry about it, take the dress and enjoy. And what about when I called? She didn't even bother to look up my account to tell me what kind of bustle I had to help me. The problem could have been solved there. I could have also been solved when I went back to the store, but this woman told me that it's my fault and offered to refund $35 for my ruined wedding over a dress that I only got to parade around Vegas.  I don't even want the dress any more and I hate  David 's  Bridal .  Oh, and then I call corporate four times and don't have any return calls or messages.  I'm disputing the charge with my CC company and I am going to complain about this all over the internet. The only reason people go to your store is because  David 's  Bridal  offers a store credit card, but you know what, it's not worth it.  Additionally, I think you should know, my friend and I waited at the register for more than an hour because the store associates weren't trained on register; they were all waiting for the store manager to come up and help them. Half the people in Brick are complaining about this. And one associate with red hair argued with me that i couldnt exchange my tiara even before I left the sales counter lol and no one gave me a box for the preservation kit I bought. I came back with the dress and my receipt asking what I do with it
    Posted by KristenG325[/QUOTE]</div><div>
    </div><div>Quoted so that I could read the text. 

    </div><div>ETA: took out OP's personal email info.</div>
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    B2Z728B2Z728 member
    First Comment 5 Love Its
    edited April 2013
    I am sorry this happened to you, but I see the store managers point about leaving the store without knowing how to do your bustle. I personally would have insisted, regardless of what your seamstress said, to be showed how to do it. I would not have left the store until then. When I had my alterations done, I brought two people with me to be shown how to bustle my dress, just incase one of them forgot how it was supposed to be done. 

    I also think it's a very bold statement to say that they "ruined your wedding" because you could not "parade around Vegas" in your wedding dress after your wedding had taken place. As you said, the ceremony took place, you and your husband are married. Sounds like the wedding was a success. Can I say that mother nature ruined my wedding because I couldn't get married outside like I had planned to? No, of course not. We had a lovely wedding inside instead. If it had poured rain on your wedding day, causing you not to be able to walk around Vegas in your wedding dress, would you still use the same wording that David's Bridal ruined your wedding? 

    I understand that it really stinks when your wedding doesn't go as planned, and like I said, I'm sorry that happened. But I also completely understand why you have not gotten any response to your email from David's Bridal corporate.
    Wedding Venue - Ramsey Golf & Country Club, NJ Image and video hosting by TinyPic
    Photographer - Steve Belner, of Photovisions
    Daisypath Anniversary tickers
    Check out my cooking blog, SERIF & SPICE!
    Our wedding has been featured on a wedding blog!

    Michaela's book recommendations, liked quotes, book clubs, book trivia, book lists (read shelf) Follow Me on Pinterest
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    HobokensFuryHobokensFury member
    First Anniversary 5 Love Its First Answer Name Dropper
    edited April 2013
    There are a few things I need to point out.

    1st) Sorry to say this but I think you're being over dramatic.  You shouldn't have left without them showing you the bustle reguardless of what they told you.  Also your wedding was not ruined becase of the train on your dress. Was it inconvenient- yes but you still married the love of your life which is the important thing.  So what if it got dirty it's not like you needed to wear it again.

    2nd) Copying an email with your real life address on a public forum isn't safe.

    3rd) Posting this on multiple boards is considered spamming and not allowed.

    None of this is what you wanted to hear but it's time to put things into perspective.
     
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    David's Bridal. You get what you pay for. Need I say more?
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    That's ironic... I was just looking up reviews on DB Freehold today.  I had a great experience there buying my dress and am considering going back there.

    I'm sorry to hear about your disappointment in their communication with you.  Unfortunately, you are partially at fault for not checking that everything was done and how to bustle your dress when you picked it up.  This would have removed the entire situation of having to look up what kind of bustle was on your specific dress.


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    Sorry about your experience. I'm glad you were able to wear your dress without any major issues. I've heard some horror stories about tailors ruining dresses or dresses disappearing, so I don't think you made out that bad. David's Bridal is so popular and inexpensive that it's going to be hard to talk people out of shopping there. Based on their price points, I'm not entirely surprised they weren't more doting.
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    HobokenBride! Glad to see you. I haven't seen you in a while. I've missed having someone that understands my Jerseyness on the other boards.
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    In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_new-jersey_davids-bridal-in-freehold-nj-ruined-my-wedding-do-not-choose-them-for-your-dress?plckFindPostKey=Cat:Local Wedding BoardsForum:90Discussion:1a40c312-6d96-447f-a325-e66d4950b9a9Post:71c67584-99a3-46f3-9751-ba79c2eba592">Re: David's Bridal in Freehold, NJ Ruined My Wedding. Do NOT choose them for your dress.</a>:
    [QUOTE]HobokenBride! Glad to see you. I haven't seen you in a while. I've missed having someone that understands my Jerseyness on the other boards.
    Posted by AndreaJulia[/QUOTE]



    You got mail
     
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    OP, I am sorry this happened to you, however as PP's have pointed out you really should have insisted to try on the dress and had the seamstress show you how to work your bustle prior to leaving the store on the day you picked up your dress. You just never know if something is going to be wrong and it's much easier to correct a situation before you leave the store.

    Hopefully this did not entirely ruin your wedding day and you were able to enjoy your time in Vegas with your new husband!
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    D03570D03570 member
    Combo Breaker First Anniversary First Comment
    A) you're dumb for not asking how your bustle works

    B) no one could have looked up the "type " of bustle you got. It's individual to each dress and designed by the seamstress. It's an art. No bustle is the same and so YOU, as a smart individual should have know what seamstress made your bustle and asked to speak to her. Because no thy don't keep you're bustle info on file.

    C) If you paid for the presevation kit, you should have wormy you're dress regardless. Isn't that the whole point. That they clean it and box it. Who cares if it gets ruined. According to you it was ruine already since you couldn't ind you're own bustle.

    And D) I'm sure everyone was "trained at the register", any idiot knows that only managers can do certain things. Override codes. Certain discounts, creating/ editing events and exchanges or returns. An hour is a long time to wait. But ie been in that store and everyone rushes the register at once. There are only three for giddiness sake. Relax.

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