I just wanted to let everyone know that I had a meeting with Horrocks on monday to go over flower quotes and I have to say that I have so far been less than pleased with their customer service. They weren't friendly or welcoming when I scheduled the appointment with them nor when I went in for the consultation. At the appointment, it felt like she was trying to just get the consultation over with as fast as she could. She told me at the end of the appointment that she would call me with the quote. I followed up with them at four this afternoon after I hadn't recieved a phone call and she was too busy to get on the phone with me and tell me that she wouldn't have my quote ready until the beginning of next week?! Really? I didn't think it would take a week to write up a flower quote. I don't know if anyone else has had a similar experience but I just wanted to say what I've experienced so far in my dealings with them.