I bought my dress from House of Brides. Luckily my dress came in really early and after having to wait about 3 weeks for an appointment I was able to try it on. When I tried it on we realized that the front of the dress was different then the sample. We expressed our concerns to the consultant and she did not thing. She said that it looked great and looks just like the sample. She even pulled the sample to let me see it was the same, it was not!! Leaving very frustrated, I called a few days later to talk to the manager. I finally got in contact with her and she said she would call me back as soon as she checked the sample and pulled my dress. She never called me back! I called her back 3 days later and she said, "oh yeah I just got done pulling your dress, and it looks wonderful! There is nothing wrong with it!" I went round and round with her on the phone about it and she would do nothing to help. A few days later I made an appointment with alternations to try the dress on. Within 5 minutes there were able to tell there was something wrong with my dress. So they said that they would have it fixed within a week and I could come try it on. So I did. But alternations made it worse. I got so frustrated yet again. Well the manager got involved again and she was even more rude this time. Telling me my only choices are to take the sample, which is gross, or take the dress that they sent me. I have no other option. I want to just stop working with them and get my money back. I am unsure how I should go about this but it needs to be done. They have the worse customer service and they are not willing to help at all. I just want to be done with them. If anyone has any advice it truly would help me