Aloft Hotel immediately became my top choice for guest accommodations because of its unique and trendy decor, fresh vibe and modern atmosphere. We also hosted our rehearsal dinner and Sunday brunch in Aloft's banquet space because rentals were very reasonably priced. However, the customer service and management was truly AWFUL!
The hotel has only 150 rooms - yet the staff overbooked significantly for the weekend of our wedding. FOUR wedding parties were in the very small hotel our weekend and this led to many mistakes with reservations, guest check-ins and the passing out of welcome bags. Several other requests and details were either forgotten or mismanaged during the weekend as well.
For example, I made it clear that I expected we would need between 30-45 rooms for my party and in the end only 29 rooms were available to us. I had many guests turned away from booking rooms. Also, there is only one suite in the building and several brides thought it was reserved for them - what a disappointment. Then the night before my wedding I was hosting a slumber party with family and friends in my room and was treated extremely unprofessionally by a member of the staff for so-called noise (it was 9pm on a Friday and we were chit-chatting and painting our nails – no alcohol involved).
Even though I booked my party 9 months in advance, the mistakes began happening within a few weeks, then really became a problem about 1 month before my event date and continued throughout our wedding weekend. It required several calls & letters to management on my part, when I would have much preferred to be focusing on the wedding.
I truly had a dream wedding with nothing but positive reviews of all of my vendors EXCEPT Aloft Hotel. Again... what a disappointment for such a beautiful hotel and an affiliate of the prestigious W Hotel chain.