After our first choice venue turned out to be too expensive, we went to our second choice -- and we were both really happy with this location. I had been working with one woman ... when I started getting emails from someone else (it's a family owned business) saying that she had the flu. Well, I made an appointment for 9 this morning with the owner (he set the time) to sign the contract and give them my deposit check. I waited for 15 minutes and he never showed up! I was -- and still am -- so pissed. I sent an email that was kinda nice, a little snarky, but haven't heard anything back.
Fortunately this may turn out to be a blessing in disguise. Our third choice had a nearly identical quote; it was the third choice mainly because it's a banquet hall and doesn't have the same atmosphere. But there is a pretty church right down the street that, coincidentally, one of my good friends attends.
But still ... i guess it is better to find out now about shady customer service but it is disappointing! If this is how they act when they are "trying" to get my business, I hate to see how they would act when they have it. Ugh!