Hi Cleveland Brides. Just wanted to write up a review on Shima Limo for you. My one and only bad vendor. They always say if you have a bad experience you will tell 10 people who tell 10 people and it goes on and on... So I'm hoping to spread the word to stay away from them!!!
My new husband and I, very sadly, used Shima Limousine as our transportation vendor for the Big Day. They were recommended to us by a close family member based on price. Well, we most certainly got what we paid for. The price we received was subsequently thrown in our face and was used to justify the extremely poor service we received. Think: “you got such a good price-what are you people even complaining to us about?!” It’s been a month since our Wedding, so I am able to write this from a level-headed, objective, cooled-off stance. (This company definitely made my blood boil for days and weeks after the occurrence.) In the past month, this company has done absolutely nothing in terms of customer service to rectify the situation. It has taken countless follow-up phone calls and we are still nowhere.
The facts are, we were under contract from 3-6. Limo did not show up until 4:30. It happened to me and it could happen to you.
We missed out on pictures, had a local winery anticipating a large group that never showed, paid our photographer (and as you know, photographer’s are NOT cheap) for her time that was literally spent sitting around. Shima ended up costing us three times more than what we paid them in a domino effect of events they caused. The worst part of it all is not the Wedding photos I will never have, not the in-between-ceremony-and-reception-fun I didn’t get to have with my Bridal Party, not the large sum of money we ended up wasting because of them, not the fact that I was a sitting-pissed off-and-in-tears duck for 1.5 hours on my Wedding day, but the utter lack of sympathy, apology, customer service, and any resemblance of an effort to not let their customer walk away as ANYTHING but happy and satisfied. Shame on Shima, the alleged “family-owned company.” What an awful taste left in my mouth.
Not a recommended vendor. Highly negative experience. I’m very sad to think this could happen to another bride or anyone who would obviously use them for a special day. Despicable and we are seeking legal advice for services paid and services not received. Just what every newlywed wants to be dealing with post-Wedding on account of a bad vendor, right? Good Luck!