Brides, mother of the brides, bridesmaids.............I want to spare EVERYONE from going through what I had to go through. ***A Bride’s Design in Westlake****
Not "A Bride's Design," but "A Bride's Worst Nightmare!"
THE ABSOLUTE WORST!!!I ordered my bridal gown from them and they were so "nicey-nice" UNTIL they had my money. I questioned my dress order at the very beginning of the order and when I paid the deposit. Laura reassured me that it was correct even though her book swatch looked different than the sample that I had tried on. I had to keep requesting swatch samples over the course of the first 2 months because they wouldn't follow up on it properly. Later, when swatch sample after swatch sample (of my particular dress order) kept coming in not only the wrong color, but the completely wrong fabric, I got extremely nervous. I kept getting more stressed out and questioning that the correct dress was even ordered or being made. Laura just laughed it off and didn't do ANYTHING to try to remedy the situation or relieve my stress. She even joked about the situation stating that "the swatch lady is on vacation!"
Needless to say, my dress came in just 2 1/2 weeks before my wedding IN THE WRONG COLOR! I ended up having to take the sample gown off the rack just to have a dress for my wedding (the decision that I made after they offered another bride's dress as a swap and I refused). Would you want YOUR dress traded out to another bride's "dress gone wrong?" They were extremely difficult and unsympathetic and resistant about discounting the sample dress. They PROMISED me that they would have it cleaned because it was dirty, have it altered in time and alter it to fit and to be as "good as new." TWO days before leaving for my wedding, I was stuck picking up a FILTHY sample dress that they didn't even alter to fit me, just to have ANY dress for my wedding. They left me hanging until the last possible moment and did not do what they promised. They completely ruined my wedding day and this kind of service SHOULD NOT be expected when you're ordering a $2200 couture wedding gown.
After the fact, I contacted the designer in New York to try to get some resolution from this disaster. A Bride's Design COMPLETELY lied to them as well as me, blaming the designer for all of the wrong-doings and then lied to the designer and said that they did EVERYTHING to accommodate me when they didn't. The designer in New York then, left the ball in my hands (which were tied).
DO NOT DEAL WITH THESE LIARS!
They do not care about customer service or doing THE RIGHT THING!They are advertising a store closing 50% off sale........................hmmm, wonder why?!?!?!Spare yourself the trouble.....................there are NO DEALS that are worth it!!!