So I e-mailed my venue coordinator 1 week ago. Still haven't heard anything back. SO typical for her.
It's just annoying because I am not available to talk on the phone during business hours - a lot of the time I don't even get a lunch, or when I do have time I actually need to eat! Seriously, I have been trying to schedule a doctor appt for a couple of weeks now because I start work before their office opens, they are closed while I am on lunch, and I work later than they are open. Whenever I am forced to call people, we usually end up playing phone tag. Plus, I just plain HATE talking on the phone.
My point is that in 2012, if you give e-mail as an option for correspondence, you should be treating it the same as phone calls. When I send a business an e-mail, I expect a reply just as quickly (if not quicker!) than when I call and leave a message. If you are unable or unwilling to to do this, don't give e-mail as an option. Period. As an employee of a small business, and a future small business owner, this baffles me. If a patient e-mail us asking for an appointment and we didn't get back to them for a week, chances are they're going to be pissed. And if we did it multiple times, they'd probably get irritated enough to leave the practice.
I wouldn't be so irritated if she only had a phone number - it would be inconvenient for me, but I'd make it work. But she gave me an e-mail address I can use, but she's clueless that for today's consumer that it's just as important as a phone call.
Vent over. I swear if I don't hear from her by tomorrow I am going to spam the sh#t out of her inbox just to prove a point.