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Minnesota-Minneapolis and St. Paul
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Proper way to complain....

cassie072287cassie072287 member
First Comment
in Minnesota-Minneapolis and St. Paul
Okay, so I am not the kind of person that typically complains. However, I was NOT impressed with my wedding flowers. The centerpieces were great, however, everything else stunk. I was so upset from the minute I set my eyes on my bouquet. The only thing I didn't want in my bouquet was white flowers, and she made them like 75% white flowers! The girls bouquets were not correct. And to top it off, all the flowers were practically dead by the time the ceremony was over. (They were delivered at 12:45 and the ceremony was over by 4). The kicker was during the ceremony I had a special moment for 2 family members that have passed away and requested 2 memorial roses. Imagine my surprise that when it came time to hand them out, I only had one there.... I was so mad! I really just don't know what to do because I don't want to be a B word, but this is still really upsetting. I paid a hefty chunk of change for them, and I feel like I am being ripped off by the final product I received. PLEASE HELP! :(
FutureMrsBooth
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Re: Proper way to complain....

  • leggwilliamsleggwilliams
    2500 Comments Combo Breaker
    edited December 2011
    I don't think you're being a B. You were unhappy with your flowers and were missing some. Do you have any emails or anything in writing that stated your expectations for the flowers (i.e. no white in bouquet, etc.)? Even if you don't (though that would help to send along as backup) I would send your florist a well thought out email stating that you were disappointed and the reasons why and see what they reply with. The absolute worst that's going to happen is that they won't do anything and then you're no worse off then you are now. I don't think there is anything wrong with professionally expressing your frustrations to someone that you hired for a one time, make it or break it gig.
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  • SuperRNluvsChefSuperRNluvsChef
    2500 Comments
    edited December 2011
    I agree with Allie.  If the florist didn't follow what you wanted then I think you have the right to complain. 
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  • aligrossaligross member
    500 Comments Third Anniversary
    edited December 2011
    I think it is truly proper for you to make the complaint straight to the florist and see what he/she says. If you were unhappy there is something that you need to tell someone for a couple reasons - first as a vendor they are there to serve you, second you don't want anyone else dealing with a situation like you are in now.

    If it were me, I would write a letter and send it but on the same day I sent it I would call the florist to inform them that you are sending a letter explaining your feelings/thoughts and would love to sit down and chat with them further regarding it.Give them the opportunity to schedule an appointment with you before you turn into a B - but when you do go in bring EVERYTHING you have from pictures of the flowers from the day of to the paperwork that you filled out previously!
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  • maybe984maybe984 member
    500 Comments
    edited December 2011

    I agree with PPs. You have the right to complain if you were not happy with the service. As long as the complaints are constructive and calm (ie, you're not acting like one of the girls on Bridezillas) you should be able to speak your mind.

    However, I will warn you that it may not do much good. There were a couple of my vendors that, while I was overally happy with their service, I gave them slight critiques... and they didn't react quite like I expected (instead of accepting criticism, they got defensive... and I think that's just unprofessional.)  Depending on who your florist was, and how established their company is, complaining may only serve to make you more upset.

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  • flower_loverflower_lover member
    Sixth Anniversary 100 Comments
    edited December 2011
    I think it in your case it is very civil to let the vendor know they missed the mark. Just explain to them as you did to us, I asked for x and y was provided, and as a result please provide a z% refund to me. Also explain to them that it was obviously a once-in-a-lifetime occasion and that truly no amount of refund can actually repay you for their mistakes.

    I'm sorry it didn't go as planned, but I do hope the rest of the wedding was fantastic. I think every wedding has at least 1 issue, and hopefully this is just an afterthought. For the price of flowers, I fully support you in asking for some type of refund!
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  • 2chumps2chumps member
    10 Comments
    edited December 2011
    I agree with PP 100%, if anything it will make you feel better to express your disappointment.  I also think it's a good idea to make it known what type of reimbursement you want up front.  I come from a service industry and it's drilled into us that we don't offer a refund unless someone ask for it.  If it's not asked, we just smile, say we understand - apologize if needed but nothing more.  If a refund is requested up front than it's a different story.  It's sad but it's the truth. 

    You paid a lot for something that was very important to you.  Your pictures will be beautiful but might remind you consistently of what you were unhappy with.  You have a right to be reimbursed for your disappointment, especially when you spent a chunk of change on such an important detail.  Congrats on your wedding!
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  • FutureMrsSheelerFutureMrsSheeler
    2500 Comments
    edited December 2011
    This happened with my FSIL, she and her mom went into the florist and tlaked, and she gave them a discount.. I would definitley go have a chat with your florist.
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