I went to the NYC Boutique and everyone was very nice and helpful until it came time for alterations. Less than a month before my wedding my dress was destroyed... holes, pulls, ruined seams, uneven tool, I can go on and on. But instead of being reasonable and admitting fault, the manager of the store treated us as if we were garbage telling us we were seeing things. Just a terrible experience altogether. Never in my life was I treated so poorly as a customer. Never again, stay away from this store and especially the alterations department.