So I called a few weeks before Christmas asking AA for an appt for my BM to come and pick out their dresses at 3 on 1/2/10. Come the Sunday after Christmas, I am there with another BM who couldn't make the 2nd and decided to check the appt time. They had completely lost it, but luckily still had that time free. The girl who was supposed to be helping us pretty much gave us no help...I had to clip my friend in every dress (which I dunno, I guess might be a standard thing to do, but I had no clue if I was doing correctly). I told the lady on the 2nd that I was bringing 7 girls so we were going to need lots of help and clips.
So the 2nd comes and we get there and are told we have to wait for our consultant but can still look through the rack, which is no biggie. 15 -20 mins later, we are ready to try on, and still no one has approacched us. I ask the front desk if they know where our consultant is, and the girl flies into this thing about her manager saying that we were late and blah blah blah, which wasn't the case. The appt was at 3. We got there at 2:58 and if we were late on their clock, it had to be like 3:02, not even kidding. I didn't know they gave away appts that quickly. So the girls walks off and it turns into this whole thing with her needing to talk to every employee in the store about it. It wasn't a big thing, no one yelled, I just wanted a room so my girls would have to change in the middle of the store haha!! Finally we get 2 rooms, but still almost zero help for the girl who was supposed to have our appt, and again, I am clipping girls in dreses. Why did I even make an appointment then?!? I really miss my old consultant who no longer works there. She is a doll and so are some of the more experienced people. But why they can't seem to keep track of time and appointments is beyond me... Moral of the story, make sure like 3 times that they have your appt down and make sure they don't give it away at 3:02...