I am working on my other reviews but I needed to get this one out because it upset me so much. I am giving them a D-, and that's only because I finally did get my dress. But other than that, Donna made dealing with this vendor a complete nightmare.
Let me start by saying that if I were basing
this review ONLY on how my dress was pressed, it would probably be higher. That
said, Donna at Fit for a Bride completely ruined the day before my wedding, and
therefore, based on my experience, I cannot recommend them to any other brides.
I already had my dress pressed but I didn’t want to deal with transporting it
to Vegas and risking it getting damaged so I called Fit For a Bride and talked
to Donna about sending my dress ahead of time and selected a steaming package.
I then immediately followed up by making my reservation for the White Shimmer
Package online. This included steaming/pressing of a wedding gown and veil
(Shipped in advance and delivery to the bell desk at the hotel) at a price of
$120-$140. I noted both in the phone conversation and in the reservation notes
that I had a wedding rehearsal the day of the delivery and that I wouldn’t have
a room number until 4pm but that I’d personally meet the delivery person at the
bell desk at 4 to accept the dress. I received an email confirmation back from
Debi that we were all set and a verbal confirmation from Donna that it wasn’t a
problem about the late check-in. After shipping the dress, Donna called me to
let me know that they had received it, which was a big relief to me. Then,
however, she tried to change the delivery time on me to 5pm and quoted me a
price of $160. I explained that I’d made that reservation 2 weeks prior to my
wedding and I couldn’t take delivery later due to the fact that we had a rehearsal
dinner to attend at 5pm. She also
argued with me about the price, even though I shipped it and requested bell
desk drop off according to the lower-priced package. Donna then told me that
she’d have to “ask the owner if she could make an adjustment” but that it
should be “fine.” What adjustment? We agreed on a time and price and now you
just change it up on me once you have the dress? No. Anyway, I confirmed the
day before delivery that we were still on for bell desk drop off at the agreed
upon time and reminded them that I wouldn’t have a room number assigned yet.
Once again, nobody ever mentioned anything about that being a problem. I was
going to personally accept the dress and I was a registered guest at the resort
anyway. The concierge told me it was no issue whatsoever to accept a delivery
in my name and hold it for me til later. Apparently though, it was all of a
sudden a major problem for Donna because for the entire morning of the
delivery, she proceeded to REPEATEDLY call me, my maid of honor, my wedding
coordinator at the chapel, my fiancé and I think maybe even the best man. I
don’t even know how she got all of those numbers but I think it was from
bugging my wedding coordinator until she finally just gave in so that she’d
stop getting the calls. Anyway, no, I wasn’t readily available to answer the
phone during my one hour getting ready and having lunch with my bridesmaids or
during my wedding rehearsal. Nevertheless, I returned her calls as soon as I
could but they went straight to voicemail since they don’t actually have
regular hours at Fit for a Bride. It’s appointment only, which is fine, if they
actually answered a phone where they tell you to call back. I finally got in
touch with Donna and she told me they WOULD NOT deliver the dress without a
room number AND it was going to be $160. I was obviously a little upset by that
and she was extremely condescending telling me that she didn’t understand how
$20 was such an issue for me
when it came to my wedding dress.
What she didn’t understand, apparently, was that it wasn’t about the
$20, it was about her constant calling, interruptions, and attitude – all of
which were unnecessary since I thought we had this all worked out already. She’d marked me up to the next package
deal (Ivory Sweet) with no explanation as to why and then got snippy with me
when I told her that wasn’t OK.
She proceeded to tell me that I should just come pick up the dress
myself then. I gladly would have
if it wasn’t a half hour before my rehearsal at that point. The entire time we were on the phone,
by the way, Donna very condescendingly kept calling me “baby,” “sweetheart,”
“honey,” etc, followed by snippy remarks.
I finally had my sister call and just give them a room number so she
would quit bugging us but even that didn’t help. I got another call in the middle of my rehearsal to tell me
the driver was waiting for me (10 minutes early) and “what did I want to do
about it?” I didn’t understand
what the problem was because I still had time to get to the bell desk and if
they didn’t want to wait, they should use the room number that HAD ALREADY BEEN
GIVEN TO THEM. To top the whole
thing off, there were still some wrinkles on my dress once I finally got it and
it was stuffed with blue and purple tissue paper. That may sound like a stupid complaint but I was asked what
my wedding colors were and we were excited to take photos of the dress with the
forms in it and seeing as my colors were black and white, I didn’t think it
would be a problem but I guess it was.
I went with Fit for a Bride based on the very high reviews I saw about
the place and how everyone raved about Debi. I only wish I could have actually dealt with Debi instead of
Donna. I would have most likely
had a much more positive experience.
If you just need a dress pressed, you’re probably OK. If you need it delivered, all I can say
is good luck and be prepared to pay extra if you have Donna handling that for
you. One final note: I was
refunded $20 as a “goodwill gesture” on my final bill. How nice of Donna to end up charging me
what we actually agreed upon for a price from the beginning.
