Please help us settle an office dispute. We have an employee, “Anne,” whose job description includes opening the office in the morning. She has three kids and a disabled husband, and is often late, leaving employees standing around outside in all kinds of weather. Anne is well-liked by employees and clients, and she fulfills all other aspects of her job beautifully. Unfortunately, she’s about to be fired because of her tardiness, which would negatively impact the entire company. One manager supports firing her, saying that opening the office is in her job description. Another manager wants to keep her on while changing her hours and letting someone else open the office. Manager X thinks that Anne needs to learn a lesson; Manager Y feels that compromising is more important than losing a good employee. What do you think?
—Carrying the Keys