quick recap:
about 2 months ago, we had 2 major water leaks within a week in our house, which caused a significant amount of secondary damage. one was easily fixed - a clog in the drain line that was causing water from the AC condenser to back into the attic and drip through the 2nd floor and into the 1st floor ceiling. The other was a much bigger issue that has probably been going on (unknown) for quite a while - grout breakdown, a broken diverter valve, and a massive drain leak in out master bathroom. unfortunately master bath is directly above the kitchen, so this took out about 1/2 of our kitchen.
as a result, insurance company is basically replacing the kitchen, and doing other remediation work throughout the house. the master bath is on us - and we figured it would be cheaper to just remodel now so we could piggyback on the other work. We liked the PM that the insurance sent us, so we got him to quote the master bath and some minor fixes in the laundry room, and the price he gave us seemed pretty reasonable, so we just asked them to tack it on.
They started working last Tuesday, and work actually completed through yesterday was minor - and we were pretty annoyed because we'd been WFH every day and some days nobody even showed up - and had a bit of a come to Jesus with the PM. I talked to him in person yesterday and he assured me that the work scheduled for the rest of the week would put us much more on track. He came out to the house to carve out a larger space for tub #2, since the plumbers broke tub #1 by trying to shove it in a hole that was too small.
So the plumbers show up yesterday afternoon and start to install tub #2, except there's a problem. See, we wanted a tub that was the same size as the old tub, but was a whirlpool tub. The tub that we had fully filled the space between the 2 walk in closets, which is about 60" long x 42" wide. So when the guys get tub #2 in yesterday, there was a clear problem - it's not wide enough/none of the plumbing lines up.
*sigh*
So PM basically looked at his typical distributors and was like, i can't get you what you want without it costing 4x as much - apparently this isn't a standard size. He tells DK this over the phone who relayed it to me.
At this point, I'm livid - I had DK call the PM because I knew he'd be much nicer on the phone.
I went online - searched for all of 5 minutes and found about 5 different options from one company. I choose the model I want (about $200 more than the original tub) and throw in the "tranquility package" which upgrades the jets and adds an LED light show. (because at this point, why the fuck not?)
I have DK send it all to the PM with an e-mail saying that they need to do this for the cost of the original tub because ultimately a lot of trouble and time could have been saved if they guy had just measured correctly in the first place.
I followed up with a voicemail to the PM indicating that if he had a problem including the "tranquility" upgrade at their cost, then to have his boss call me because as far as I was concerned with as much time/energy have been wasted over this and the level of frustration all of this has caused - they need to do everything in their power to put us in a more tranquil place.
He got it approved and ordered the tub (with tranquility package) this morning.