I'm in my mid-20s and consistently annoyed by the way many people my age approach conflict. Over the past few years, I’ve had co-workers and friends initiate disagreements by text message or email. I hate having difficult conversations remotely. It’s stressful, and you lose all sense of body language, facial expressions, and tone. How are you supposed to resolve anything when you’re missing all that information?
A friend of mine from college, “Mariana,” is wonderful but a bit sensitive, and frequently gets upset at perceived slights. She has twice in the past three months tried to initiate difficult conversations over text and email. I have told her I don’t like that, and tried to transition the conversation to in-person. Today, she texted me about another way in which I’ve recently let her down. Should I tell her outright that I don’t discuss things like that via text? Or, since she is the one who is hurt, should I use her preferred method of communication? I'm torn over whether to prioritize her comfort or mine.
–Fighting in the Digital Age