Hi Ladies,
I need some ideas and advice... I am getting married in dowtown Mesa at Regency Garden. I had originally set up a hotel block for guests at the Mesa Marriot off of Alma School. They had been great at first even offering to drive guests in a shuttle to and from the venue on the wedding day/night.
Back in June I signed the contract and they said they had apparently not received it. However, they failed to contact me about that until 2 months ago. I was smart and had a copy, forwarded that and the new contract back to them. Today I get a call saying that my block is STILL pending! They have apparently not received the 2 prior contracts that I have signed. I was so frustrated. We are about 4 months from the wedding and I have had the information on my website since the STD's went out. I did not put the website on the invitations which have already been ordered. I'm nervous about changing the block because I don't want the guests to be confused and with more than 150 people invited, and 1/2 out of town, I do not want to contact all of those people.
Long story short, the customer service was horrid and I really don't want to deal with them 'losing' my information again. Thoughts? Ideas? Other hotels in the area that are close enough to that venue?
What would you do?
Thanks!